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Customer Service Agent
Job Location : UAE
Key Responsibilities and Duties:
• Placing calls (Outbound Sales) to address customer needs, complaints, or other issues related to the service.
• Providing possible solutions, and ensuring that customers feel supported and valued.
• Follow communication procedures, guidelines and policies and suggest improvement to team leaders.
• Document all call information according to standard operating procedures
• Take ownership of customers issues and follow problems through to resolution
• Escalating queries and concerns via immediate report to the supervisor/manager including any critical system/app failures.
• Prioritize and organizes task properly with handling of distractions in a professional manner.
• Must be Keen to learn new market technology and a general know how of mobility industry
• Proactive outreach and ability to promote B2B product offerings
• Providing feedback to the team leader to help outline customer journey, user flows, features, bugs, etc)
Job Details :
• Diploma or University Degree in Business, Communications, and Marketing discipline
• Experience in the mobility/Transportation industry/ e-commerce, healthcare, F&B
• Call center or customer service experience is a MUST
• Arabic would be a huge plus
• Tech Savvy (Basic system and software knowhow, Helpdesk ticketing system, reporting system, CRM system)
