Designation: Client Service Executive
Reporting To: Operation Manager/ Division Manager/MD
Roles & Responsibilities:
· Ability to prepare daily and monthly work schedules for 300 operation staffs.
· Identify problems during operations and areas for improvement in the process, to resolve them in a quickly and timely manner.
· Knowledge to prepare Quotation daily, monthly and yearly basis.
· Having knowledge in answering Phone calls.
· Having excellent customer service skills with good English communication. And Arabic is advantage.
· Knows how to identify and develop new customer to the company.
· Manage customers’ requirements.
· Speaking with clients to understand, anticipate and meet their needs.
· Efficient in doing MS EXCEL, WORD AND OUTLOOK.
· Need staff who is work under pressure Situation.
· Maintain updated client contact records or other Client Management System. Document all client contacts and service work.
· Work with creative team to bring ideas into the mix, offer suggestions, research, and ability to share & constantly learn new technology.
· Understanding the client’s needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients.
· Closely coordinate with operations for operational activities and work with them to achieve high level of operational efficiency.
With Initiative and knows time management.
Technical Services:
Responsibilities:
· Follow up of offers issued by Project Manager;
· Follow up Client requirements;
· Technical staff scheduling.
· File all technical documents and drawings as per TBS Projects folders system;
· Alerting Project Manager and technical team about emergency and maintenance calls;
· Register each Client maintenance call requests and file each in TBS documents;
· Register for each maintenance activity the team in charge. Collect from Project Manager the forms;
· Follow TBS team Visa and accommodation issues with the HR manager;
· Ask and follow up suppliers documents and insurances;
· Follow up documents mails and Clients submission hard and soft copies;
· Send offers to Clients;
· Verify all the expenses request and send Executive Director, Finance and GM;
· Find suppliers and share the contacts of approved ones with PM;
· Register all the monthly expenses to share with finance DEPT;
· Take care of all TBS office stationery;
· Open new jobs (maintenance or new projects) and register them in TBS server ;
· Register and follow up all sent offers;
· Follow up of Contracts;
· Follow up TBS meeting schedule.
· Coordinate / Execute for all other tasks given by the management
· Maintaining the proper documents related to the service, clients (hard copy / softcopy).
Job Type: Full-time
Ability to commute/relocate:
Experience:
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