TYLOZ CLEANING SERVICES Hiring for Customer Service Representative Job at Dubai Full Time

Designation: Client Service Executive

Reporting To: Operation Manager/ Division Manager/MD

Roles & Responsibilities:

· Ability to prepare daily and monthly work schedules for 300 operation staffs.

· Identify problems during operations and areas for improvement in the process, to resolve them in a quickly and timely manner.

· Knowledge to prepare Quotation daily, monthly and yearly basis.

· Having knowledge in answering Phone calls.

· Having excellent customer service skills with good English communication. And Arabic is advantage.

· Knows how to identify and develop new customer to the company.

· Manage customers’ requirements.

· Speaking with clients to understand, anticipate and meet their needs.

· Efficient in doing MS EXCEL, WORD AND OUTLOOK.

· Need staff who is work under pressure Situation.

· Maintain updated client contact records or other Client Management System. Document all client contacts and service work.

· Work with creative team to bring ideas into the mix, offer suggestions, research, and ability to share & constantly learn new technology.

· Understanding the client’s needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients.

· Closely coordinate with operations for operational activities and work with them to achieve high level of operational efficiency.
With Initiative and knows time management.

Technical Services:

Responsibilities:

· Follow up of offers issued by Project Manager;

· Follow up Client requirements;

· Technical staff scheduling.

· File all technical documents and drawings as per TBS Projects folders system;

· Alerting Project Manager and technical team about emergency and maintenance calls;

· Register each Client maintenance call requests and file each in TBS documents;

· Register for each maintenance activity the team in charge. Collect from Project Manager the forms;

· Follow TBS team Visa and accommodation issues with the HR manager;

· Ask and follow up suppliers documents and insurances;

· Follow up documents mails and Clients submission hard and soft copies;

· Send offers to Clients;

· Verify all the expenses request and send Executive Director, Finance and GM;

· Find suppliers and share the contacts of approved ones with PM;

· Register all the monthly expenses to share with finance DEPT;

· Take care of all TBS office stationery;

· Open new jobs (maintenance or new projects) and register them in TBS server ;

· Register and follow up all sent offers;

· Follow up of Contracts;

· Follow up TBS meeting schedule.

· Coordinate / Execute for all other tasks given by the management

· Maintaining the proper documents related to the service, clients (hard copy / softcopy).

Job Type: Full-time

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• customer service: 1 year (Preferred)