Trimble Hiring for Renewals Specialist Full Time

Title: Sales Admin & Renewals Program Manager

Job Location: Dubai, UAE

Our Department: CES – Structures

Are you a highly motivated individual with a passion for managing software renewals and driving customer retention? Do you thrive in a fast-paced environment where you can make a significant impact on sales operations? If so, we want to hear from you!

What You Will Do

We are seeking a highly organized and detail-oriented individual to join our team as a Sales Admin and Software Renewals Program Manager. In this role, you will be responsible for managing our software renewals program and providing administrative support to our sales team. Your primary focus will be ensuring the timely renewal of software licenses and subscriptions, maximizing customer retention, maintaining on-time payment collections, and streamlining sales operations.

Core Responsibilities:

• Manage the end-to-end software renewals process, including tracking renewal dates, coordinating with customers, preparing quotes, and ensuring timely renewals.
• Develop and maintain strong relationships with existing customers, acting as the main point of contact for software renewal queries and issues.
• Collaborate with the sales team to identify upsell and cross-sell opportunities during the renewal process.
• Work closely with the finance team to ensure accurate invoicing and payment collection for software renewals.
• Maintaining and following up on Payment Schedules ensuring all payments are collected on time and as per customer contracts terms.
• Overall Sales Data Analysis & Interpretations and reporting
• Monitor customer satisfaction and proactively address any concerns or issues to enhance customer retention.
• Create and maintain accurate records of software licenses, subscriptions, and renewal agreements in the company CRM system.
• Generate reports and analyze data related to software renewals, providing insights to the management team for decision-making.
• Identify process improvements and implement best practices to optimize the software renewals program.
• Provide administrative support to the sales team, including managing calendars, scheduling appointments, and preparing sales-related documentation.
• Drive the Customer Trade-up program converting the existing perpetual customers to the annual subscription model

What Skills & Experience You Should Bring

• Bachelor’s degree in business administration, sales, or a related field.
• Proven experience in software renewals management, sales operations, or a similar role.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with customers and internal stakeholders.
• Attention to detail and high level of accuracy in data entry and record-keeping.
• Proficiency in CRM software (MS Dynamics, SalesForce) and Microsoft Office Suite (particularly Google Sheets, Excel, and PowerPoint).
• Analytical mindset with the ability to extract insights from data and generate meaningful reports.
• Ability to work independently and collaboratively in a fast-paced environment.
• Prior experience in the technology industry or software sales is a big plus.
• Passion for Work and ability to work under pressure.
• Negotiating skills & networking skills, Analytical skills & problem-solving.
• Should have excellent and proven presentation and communication skills.
• LANGUAGE SKILLS: Must be proficient in written and verbal communication in English language, Arabic language is a plus

About Trimble

Trimble is an exciting, entrepreneurial company, with a history of exceptional growth coupled with a disciplined and strategic focus on being the best. While GPS is at our core, we have grown beyond this technology to embrace other sophisticated positioning technologies, and, in doing so; we are changing the way the world works. Our solutions are used in over 140 countries and we have incredibly diverse lines of business.

Our employees represent this diversity and can be found in over 30 countries, working closely with their colleagues around the world. Due to our geographic, product, and customer reach, there is plenty of room at Trimble for exceptional people to grow. Come position yourself with an innovative industry leader and position yourself for success.

About Trimble CES & Trimble Structures Division

Trimble CES is a leading global provider of cutting-edge technology solutions for the construction, engineering, and surveying industries. With a rich history spanning over several decades, Trimble CES has consistently revolutionized the way professionals in these fields work and has earned a reputation for delivering innovative, high-quality products and services.

Trimble Structures Division is a leading provider of advanced software solutions and technology for the structural engineering industry. With a focus on innovation and delivering cutting-edge tools, Trimble Structures Division empowers structural engineers and professionals to streamline their design processes, optimize workflows, and achieve superior results.

At Trimble Structures Division, we are committed to helping engineers design and construct safer, more efficient structures. Join us in shaping the future of structural engineering and making a lasting impact on the built environment.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

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To apply, please submit your resume and a cover letter outlining your relevant experience and why you are interested in this position. We look forward to reviewing your application.