Travelex Hiring for Customer Service Ambassador Job at Dubai Full Time

Role Title Customer Service Ambassador Reports to Team Leader Location UAE Role purpose: To Offer Exceptional customer service whilst maximizing all sales opportunities. Key Accountabilities: ➢ Enhance customer experience through C.A.R.E. • Be the voice of Travelex and ensure the highest standard of customer service is delivered to our customers by providing information about our products and service • Identify customer needs through rapport building, actively seeking out sales opportunities and upselling our products. • Providing front-of-house personal experience, bringing customers at the store • Greet and welcome potential customers, discussing their travel plans and throw in some tips • Demonstrate expert knowledge and passion ➢ Queue management • Manage the flow of customers, particularly during peak periods. ➢ Assist in Upselling / cross-selling activities • Maximize Sales and upselling SRG to customers • Influence and negotiate rates to help customers use their money smarter Role- specific Experience and Skills • Customer and sales orientation to provide excellent service and close any sales opportunity • Good knowledge of product, services and procedures • Demonstrated experience working with computer systems • Ability to work independently as well as in a team environment • Ability to handle routine activities with attention to accuracy and detail • Flexibility to work different shifts and locations as required • English language skills Travelex Emirates Exchange LLC Head Office: PO Box 94, Abu Dhabi, UAE Management Office: 802-A Sama Tower, Trade Centre-1, Sheikh Zayed Road PO Box 66865, Dubai, UAE Tel: 00971 4 2215663 General experience and personal qualities: • Self- aware , open minded with a high degree of personal and professional integrity • The ability to build and manage relationships , developing trust and credibility with customers , partners, peers , teams , internal and external stakeholders • A strong record of performance delivery in their areas of expertise , through increased sales and /or performance against KPI’s • The ability to analyze issues and solve problems • Drive customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex