Transguard group Hiring for Manager – Account Services at Dubai Full Time

• Assist and Support to manage the operational functions to ensure of the following:
• • Account opening, maintenance WBG and PBG
  • Account opening, average over 100 documents per day, reconciliation of physical documents
  • Overnight safe custody of original physical documents under custody
• Assist, supervise the Offshore Processing Team pertaining to
• • Account opening CCBB / PBG
  • Cheque Book issuance, Special Cheque Book
  • Online Banking, SMS, IVR Banking
  • System approval for COB (High Risk) IPAD (High Risk) and MB accounts
• Major support involved in this role are:
• • Approve or reject COB-High Risk accounts, IPAD, MB accounts
  • Approving Debit cards in the Instant Issuance or DCR for above cases
  • Escalate approvals to the next level of management where required
  • Prioritizing process completion depending upon high net worth and tier 1 clients
  • Manage and plan resources for optimal efficiency especially planning absence or leaves
• Is responsible for:
• • Holding the original physical documents as joint custodian
  • Ensuring the physical documents are reconciled on a daily basis.
  • Rework identified by Offshore, rectification exercise in coordination with Branches / RM’s
  • Closely monitor the movement of original physical documents between ASU & Central Archiving Unit
  • As Back-up for Time Deposit / CCBB opening / OA payments approval
  • Act as joint bank admin for special bank-controlled admin for iBusiness in conjunction with IAM
• Provide assistance to the Unit Head SHARED SERVICES DEPARTMENT in completing the day-to-day operations of the Unit
• Approve the scanning in SIG-CAP handled at Onshore
• Support to develop and cross-train the team for better resource utilization during exigencies.

· Participate in designing BRD at a user perspective for upgrades in the processes handled at the Unit.

· Identify / propose optimization opportunities, based on the experiences gained in the day-to-day functions for further improvement.

· Support the Manager-SHARED SERVICES DEPARTMENT -ASU to address / complete audit observations, coordinate with auditors and rectify the irregularities and deficiencies observed to ensure compliance with the standard policies, procedures and statutory requirements.

· Participate at the preparation stage of the BRD for a user perspective, conduct UAT with other members for deployment of approved CR

• Work on continues process reviews and improvements to ensure customer experience & expectation is met.

Skills

• Higher Secondary / Bachelor’s degree with 4-5 years banking experience in branches or head office required.

• Good knowledge of English. Arabic will be an added advantage

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• Prior experience at head office as a verifier would be an added advantage