TotalEnergies Hiring for CUSTOMER SERVICE EXECUTIVE Job at Dubai Full Time

• Communicate/ Respond to customer inquiries/messages received by telephone or email daily.
• Handle order data entry in SAP, invoicing and prepare customs documents within or outside Letters of Credit.
• To ensure regular updates with the Sales Team for the list of credit blocked orders and pending price upload.
• To support the Sales Team by providing supporting docs such as Invoice printing, signed delivery notes and LPO copy, etc…
• Liaise with Logistics for delivery planning. (confirmed and insertion orders)
• To ensure timely update of VAT records & documentation related to Direct Market, Local Marine & Dubai Export customers.
• Plan, organize & coordinate export shipments for the assigned territories for timely loading & shipments.
• Coordinate with internal departments e.g., Logistics, Accounts, Technical and Marketing departments for customer’s requirements
• Liaise with banks, shipping agents, inspectors, and customer nominated transporters.
• Non Blendable orders – to proactively update the customers the ETA and Tentative Delivery date.
• Willing to take additional tasks during the absence of a team member.
• Housekeeping of the old orders in SAP and updating the Sales Order dates (confirmation/ delivery dates)
• Ensure the SOPs for customers within the customer service department are standardized and updated

JOB ACCOUNTABILITIES

• Handle face-to-face enquiries from customers.
• Ensure that the company satisfies its customers’ needs.
• Building a good relationship with customers thru effective communication.
• Ensure adherence to compliance processes and guidelines specific to the position’s roles and responsibilities.
• Ensure shipments and requirements of customers are met & complied with to achieve sales volume targets.
• Strict adherence and compliance towards Group HSE Charter & MAESTRO requirement and affiliate’s HSEQ Policy, Procedures & specific rules & regulations applicable to the area of activity at all times.
• Demonstrates exemplary conduct, rigor, vigilance, and professionalism regarding HSE in all their activities
• Take active role (where required) in wider cross-organizational activities/projects

• High content of matrix processes, between supply chain & the customers.
• Harmonious relationship with Colleagues from various department ie: Logistics Department, Accounting Dept, Credit Control, Demand and planning & Logistics with regard to related job to be done Conducive working environment.
• Constraints : Numerous custom regulations (in continuous evolution), Political instability in the region
• Favourable Factors : Free zone benefits and port facilities, Quality of the infrastructure and communication tools

Knowledge:

• Sound knowledge of the market and the customers & Stay informed on the latest industry techniques and methods.
• Good knowledge of VAT and customs reequipments
• A thorough knowledge of the product range
• Familiar with Export Documentation (BL & PL) and Customs rules. Also LPO, Proforma Invoice, Delivery Note and Invoice.
• Knowledge in INCOTERMS 2020 is an advantage.
• Knowledge of the Marine Lubricants and Documentation is an advantage.
• SAP Knowledge

Skills:

• Excellent interpersonal skills
• Excellent in Analyzing information, Problem solving and Resolving conflict
• Very good commercial knowledge in handling Letters of Credits and export documentations
• Proficiency in IT software (ERP, Excel, Word, Power point and PDF writer)
• Good product and market knowledge
• Arabic/ Hindi language proficiency is an advantage.
• Ability to recognize sales business and tackle concern with good negotiation elements
• Team Player attitude and adaptive

Experience:

• Minimum 2 – 5 years (GCC experience) in related field in which 2 years are in the same position

Education:

• A bachelor’s degree in business administration or sales

Give your best to better energy and make the commitment with Total. With over 500-plus professions in 130 countries, we offer high safety and environmental
standards, strong ethical values, an innovation culture and wide-ranging career development. Be part of the global team whose mission is already shared by
100,000 employees: to make energy better each and every day.