TotalEnergies Hiring for Customer Service Executive – Distributor Market Job at Dubai Full Time

Distributor Market

• Receive the orders, PFI confirmation, coordinate with the logistics on the deliveries.
• Plan, organize & coordinate export shipments for the assigned destinations/territories for timely loading & shipments
• Coordinate with internal departments e.g. Logistics, Accounts, Technical, and Marketing departments for customers’ requirements for each order as per the shipping and customer requirement.
• Prepare shipping documents within or outside Letters of Credit — to the designated customers as per the country requirements.
• Operate Letters of Credit received from customers
• Liaise with banks, shipping agents, inspectors, and other 3rd party agents — Especially for destinations that
• require inspection, coordinate with the designated inspection company e.g SGS as per the country
  requirement.
• Communicate/ Respond to customer inquiries/messages received by telephone, or email daily
• Arrange to get all the documents attested legalized and send for every shipment as per the destination/ country requirement.
• Housekeeping of the old orders in the system.
• Collecting VAT supporting documents. Maintaining a record of those received and all the list that has not been received.
• To send KPI and forecast to Distributors on monthly basis.
• Maintain current updated procedures for each customer.
• SALES DATA – generate all relevant reports pertaining to sales orders, deliveries and pending orders.
• Maintaining nonblendable order pending orders list.
• To train new customers on new seed Portal

Aviation:

• Process Air Total daily uplifts in Avidial and regularize the orders in SAP
• Coordinate with Air Total Paris for cards related customers
• Coordinate with Finance for price upload, 1st half and 2nd half month pricelist
• Coordinate Airport representatives for weekly and monthly sales data reports and other matters related to daily delivery uplifts

JOB ACCOUNTABILITIES

• Handle face-to-face enquiries from customers.
• Ensure that the company satisfies its customers’ needs.
• Building a good relationship with customers thru effective communication.
• Ensure adherence to compliance processes and guidelines specific to the position’s roles and responsibilities.
• Ensure shipments and requirements of customers are met & complied with to achieve sales volume targets.
• Strict adherence and compliance towards Group HSE Charter & MAESTRO requirement and affiliate’s HSEQ Policy, Procedures & specific rules & regulations applicable to the area of activity at all times.
• Demonstrates exemplary conduct, rigor, vigilance, and professionalism regarding HSE in all their activities

• High content of matrix processes, between sales and supply chain on one hand, local team, Singapore and Paris head offices team on the other hand
  Harmonious relationship with Colleagues from all department ie: Accounting Dept, Sales Department, Logistics Department with regard to related job to be done Conducive working environment.
• Constraints : Numerous custom regulations (in continuous evolution), Political instability in the region (Iran, Iraq, Afghanistan, Yemen… & High level of unfair competition from non-major players.
• Favourable Factors : Free zone benefits and port facilities, Quality of the infrastructure and communication tools

Knowledge:

• Sound knowledge of the market and the customers & Stay informed on the latest industry techniques and methods.
• Good knowledge of VAT and customs reequipments
• A thorough knowledge of the product range

Skills:

• Excellent communication (Phone, email, listening & Positive Attitude) skills and organizational skills
• Excellent in Analyzing information, Problem-solving and Resolving conflict
• Very good commercial knowledge in handling Letters of Credits and export documentation
• Proficiency in IT software (ERP, Excel, Word, Power point and PDF writer)
• Good product and market knowledge

Experience:

• Minimum 1-3 years (GCC experience) in related field in which 2 years are in the same position

Education:

• A bachelor’s degree in business administration or sales

• The position is NP Level 8
• Local Contract
• The position is externally open within the UAE only
• Timeline to on-board the selected applicant: July/ August 2022

Give your best to better energy and make the commitment with Total. With over 500-plus professions in 130 countries, we offer high safety and environmental
standards, strong ethical values, an innovation culture and wide-ranging career development. Be part of the global team whose mission is already shared by
100,000 employees: to make energy better each and every day.