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Job Description
Sales : Optometry : Examination, diagnosis and dispensing
1. Greet the customer, gather information on the presenting complaint and the history of the presenting complaint and other medical history
2. Perform the eye examinations as per the defined 20 step framework to effectively diagnose the condition
3. Undertake detailed counselling of the customers on the diagnosed refractory condition and recommend the best refractory solution
4. Guide the customers in the selection of frames, lenses, etc. that is best suited for the condition diagnosed
5. Undertake the pre & post fitting QC for the lenses to ensure that its as per the standards
6. Guide the customers on the usage for contact lenses, speciality lenses, disposables, etc. to ensure that customer is acquainted on proper usage
7. Undertake re-examination of the customers presenting with issues on prescribed product and recommend / provide modified solutions as per the requirement
Examination and diagnosis
Prescription
Dispensation of the solution
Adherence to standards
Adherence to timelines
PERCENT errors reported
Customer engagement score
Sales : Optometry : Sales Development
1. Drive sales of the contact lenses, powered sunglasses, etc. by introducing the appropriate products to the customers as per the requirements
2. Educate the customers on the benefits, promotions, offers, etc. to ensure sales conversion
3. Prepare and provide periodic MIS incorporating contact lens, powered sunglasses, progressive lens, QC reports, etc. as per the prescribed guidelines
Achievement of sales targets
MIS report
PERCENT achievement of target
Adherence to guidelines
Sales : Optometry : Equipment Maintenance
1. Maintain the equipment as per the prescribed standards to ensure that its error free and conserve the life span
2. Proactively report the cases of equipment breakdown to the relevant stakeholders to minimise the downtime and disruption to service
Equipment maintenance
Adherence to timelines & guidelines
Key Skills:
