TIME Oak Hotel & Suites Hiring for Front Office Shift Leader Job at Dubai Full Time

We are currently looking for a positive, energetic Front Office Shift Leader who will demonstrate the essence of demonstrating an exceptional guest journey and is committed to taking care of the guests and therefore, must perform the following tasks to the highest standards:

· Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to Departure.

· Maintains effective communication with all related departments to ensure smooth service delivery.

· Maintains good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations.

· Supervises all Front Desk employees ensuring guests are received in a professional and friendly manner.

· Greets guests on their arrival ensuring they feel expected and welcome.

· Ensures that the guest receives the accommodation he/she is expecting.

· Maintains an up to date knowledge of hotel and local services and supply information and respond to guest queries.

· Deals swiftly, efficiently and sensitively to guest complaints and follows through.

· Maintain awareness of guest profiles through the Opera guest profile system.

· Using Opera Front Office systems, processes accounts from check-in through to check-out, ensuring posting of food & beverage and ancillary charges.

· Receives payment by cash, cheque, credit card or account, adhering to company Credit Policy.

· Provides currency exchange service.

· Balance accounts of day’s business day end of shift.

· Complies with all laid down systems and procedures.

· Records all instances of refused business, with reasons for refusal.

· To check all cashiers city ledger bills at the end of shift to ensure that the billing and attachments are correct.

· Checks all shift reports with particular reference to Credit Check Report, Routing Instructions Report, Rate Discrepancy report and Housekeeping Discrepancy report.

· Maintains an up to date back up report during shift.

· Responsible for pre-shift team brief and end of shift handover.

· To have a full knowledge of daily, monthly and yearly targets.

· Maintains department notice board and ensure that all employees are aware of new issues.

· Supervises day to day function ensuring standards are adhered to.

· Ensures new employee, re-training and corrective training is carried out.

· Responsible for the maintenance and re-organization of SOP manual for the reception.

· Ensures high level of presentation by personnel.

· Ensures that the Front Office Manager is informed about all the Front Desk developments.

· Maintains the reception log book, filing system and stock/stationery.

· Ensures all reception employees adhere to all Hotel policies and procedures.

Requirements:

• Bachelor’s degree or equivalent
• Prior experience as a receptionist or in a related field (1-2 years).
• Strong communication and interpersonal skills
• Consistent, professional dress, and manner.
• Excellent organizational and time management skills

Job Type: Full-time

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Application Deadline: 26/12/2022