Thrifty Car Rental Hiring for Fleet Coordinator Job at Dubai Full Time

Job Purpose:

• To ensure timely execution of transactions related to Rental Reservations and Movement of required cars to various locations, with increased allocation of vehicles for Walk-ins & overall improvement in customer satisfaction by adhering to agreed standards.

Minimum Qualifications and Knowledge:

• Bachelor’s degree or equivalent
• Knowledge of MS-Office i.e. Word and Excel and other applications desirable
• Good knowledge of roads and locations in the UAE and RTA legislations
• Professional English communication and presentation (written and verbal)
• Excellent customer interaction skills

Minimum Experience:

• Over 2 years’ experience in working in the automotive industry – Rental industry is a must.

Key responsibilities

Rental Reservations Manifest Execution

• Run daily reservations manifest for all branches in Dubai and Northern emirates with correct allocation of vehicles as per substitution matrix to dispatch vehicles as per requirement to all branches.
• Managing driver’s allocation for all transactions of vehicle movements
• Dispatching reservation vehicles with time frame minimum 30 min in advance. .
• Ensure that booked vehicles for rental are as per company’s standards by educating movement drivers (no damages, stains, bad smell, etc).

Report Generation

• Send an updated report of all required transactions (Movement of Cars, Sale cars, Inventory etc.) on a daily basis to the supervisor / manager / Sales
• Email the Shift Handover document to the supervisor/manager at the end of each shift

Customer complaints and Resolution

• Ensure all policies and procedures are strictly adhered to ensure customer satisfaction.
• Where required customer challenges are escalated to the Supervisor/Manager as per process agreed.
• Ensure that professional communications are upheld at all times by Email, Phone & Verbal. This is with internal and external customers.

Driver Management

• Ensure all drivers assigned as per the schedule of vehicle requirement and there is no downtime in driver’s shift.
• Reporting any lateness or sickness of drivers to the operations supervisor.

Mile Power Management

• Ensure all transfers is done correctly. Check in and check out in appropriate branch. Open NRTs is closed on daily basis.
• Inventory of Ready to Rent and Walk in branch on daily basis to avoid ageing vehicles.

Job Types: Full-time, Permanent

Salary: AED2,800.00 – AED4,500.00 per month

Experience:

• “Operations Fleet Coordinator”: 2 years (Required)
• “Car Rental”: 2 years (Required)

Language:

• “English (fluent)” (Required)