ThinkMarkets Hiring for Head of Partnership Operations Job at Dubai Full Time

The Role:

ThinkMarkets is seeking an experienced Head of Partnership Operations to join our rapidly growing global workforce in Dubai.

Managing a global team, the Head of Partnership Operations will be responsible for the relationship management and operational management of the Partnership Operations team. In addition, they will support the Regional and Country Heads in the delivery of the Groups strategic goals in growing the partner business. The role entails ensuring our Partnership Operations team offers first-class support for partners, covering payments, account set-up, partner association, reporting and responding to any queries throughout the entire lifecycle of a partner.

The ideal candidate will be a strong process-driven individual with strong operational and planning skills. This role has an influential impact on the overall success of the Groups Partnership Program.

Responsibilities:

• Ownership of the ongoing administration of partners
• Act as the main point of contact for all partnership operational matters for the Group
• Ensure partner inquiries regarding commissions, system performance, Money Manager account, Partner Portal and tracking are accurate and within the agreed SLAs
• Manage the end-to-end onboarding process for any new partners in accordance with the department guidelines and broader SLAs
• Ownership of the guidelines and policies for Partnership Operations
• Optimize and monitor the partnership program SLAs
• Work with the commercial teams to understand what changes and features are required by partners
• Manage mark-up rules, new partner groups and commission profiles
• Manage rebate allocations and coordinate the processing of partner commission payments
• Prepare partnership agreements in conjunction with the commercial teams
• Liaise with Sales, Business Development, Risk, Marketing and Compliance teams to ensure seamless execution of new partner campaigns and brand initiatives
• Share information and knowledge with teams to ensure an excellent level of service for partners across the entire Group
• Introduction of new trading products and referral opportunities for partners
• Be a subject matter expert on the Partner Portal and the Partnership Program
• Provide scheduled and ad-hoc reports to partners, account managers and senior management
• All planned and ad-hoc activities and projects required to support the delivery of the Groups strategic partnership goals
• Meet and exceed KPIs and SLAs set by management
• Develop learning and development plans, identifying and addressing gaps
• Develop, own, and drive the Partnership Operations roadmap
• Ensure cohesion with the global Partnership, Support and Operations teams
• Provide ongoing feedback to management and contribute to Group initiatives

Requirements:

• Minimum 5 years’ partnership operations management experience within the CFD/FX sector
• Degree qualified (ideally in Engineering, Computer Science or Mathematics)
• Strong working knowledge of Salesforce, ZenDesk, MT4 and MT5, along with affiliate management software such as Etrass or CellXpert
• Experience in using Jira, Confluence and BI systems
• Advanced knowledge of Microsoft Office is essential
• Strong understanding of the global FX/CFD partnership competitor landscape
• Experience with other asset classes such as cash equities, options, crypto is an advantage
• Knowledge of global regulatory requirements; including in Europe, Australia, New Zealand, South Africa, UAE, and Japan
• Excellent communication skills with confidence to professionally challenge others’ ideas and opinions
• Committed to providing exceptional service across all channels
• A high-level attention to detail and a drive for automation is required
• Ability to build cross-cultural relationships

Established in 2010, ThinkMarkets is a global online financial trading company with 12 offices and 200+ employees spanning Europe, Middle East, Africa, Asia, and North America. We specialize in providing multi-asset trading and support to thousands of clients around the world 24/7.