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Overview:
The First Group Collection portfolio of five operational hotels is renowned for its world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city The First collection of Business Bay opens in July. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai offers hotel apartments in a prime location and is a franchise of The Ascott Limited.
The First Group Collection restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown brands and recognised international franchises, including MasterChef, the TV Experience – the world’s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper-midscale hotels among Dubai’s hottest gastronomic and lifestyle destinations. With ambitious growth plans in the years ahead, The First Group Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.
Job Description:
- Welcomes customers when they arrive at a restaurant, cafe, or other eating or drinking establishment.
- Introduces customers to the menu and announces daily or seasonal menu specials.
- Answers questions about menu items, ingredients, and pricing.
- Takes customers’ orders for food and drink by writing them on a ticket, entering them into a tablet, or memorizing them.
- Passes customer orders along to kitchen staff for preparation.
- Prepares drinks and serves them to customers.
- Collects food orders from the kitchen, verifies that they are correct, and serves them to customers.
- Ensures that customers are satisfied with their meals and processes orders for additional courses if necessary.
- Removes used dishes, glasses, and flatware from tables.
- Prepares cheques and delivers them to customers.
- Processes cash and credit card payments and returns change to customers if necessary.
- Sets tables with dishes, glasses, and flatware and refills condiments.
- Maintains familiarity with menu items, specials, and restaurant information.
- Meets with managers and wait staff daily or regularly in order to learn about menu changes and specials as well as discuss upcoming reservations and customers with special needs.
Desired Skill & Expertise:
- Proven work experience as a Waiter or Waitress.
- Hands-on experience with cash register and ordering information system.
- Attentiveness and patience for customers.
- Excellent presentation skills.
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
- Active listening and effective communication skills.
- Team spirit.
- Flexibility to work in shifts.
