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Overview:
Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences.
The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.
The First Collection’s restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars features a dynamic mix of homegrown brands and recognised International franchises, including MasterChef, the TV Experience – the world’s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper midscale hotels among Dubai’s hottest gastronomic and lifestyle destinations.
With ambitious growth plans in the years ahead , The First Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.
Job Description:
- Troubleshoot IT System and Hardware.
- Manage and monitor Network Devices.
- Administer Databases.
- Follow all company policies and procedures; protect company assets. Address guest’s service needs.
- Responsible for providing comprehensive IT support and technical functions.
- Monitor, operate, coordinate, assist and train others in the operation of computer hardware, software, and peripherals in order to achieve the desired result.
- Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.
- Responsible to adhere with all information security policies and hotel/property/outlet procedures.
- Manage and monitor the A/V equipment in the property/F&B outlets.
- Support the F&B operational needs for POS requirements such as RVC Configuration, creatingmenu items & packages, classes, SLU, NLU, and configure reports.
- Setup, Install and troubleshoot POS, Check and KOT printers.
- Maintain inventory of all technology devices.
- Supporting the roll-out of new applications/systems.
- Prepare project status reports.
- Prioritizing and managing many open cases at one time.
- This position will also require on-call response to incidents as necessary.
- Oversight and management of a 24x7x365 environment which may require some off shift work.
Desired Skill & Expertise:
- Degree in Information Technology, Computer Science, etc
- IT related Certifications & Trainings.
- Working knowledge of relevant operating systems, software, network installation and configuration.
- 3+ years of experience in a similar role.
- Excellent problem-solving and critical thinking skills.
- Good knowledge of Opera, Micros, FMC and SUN System
- Excellent communication and interpersonal skills
- Excellent problem-solving skills
- Good Analytical and reasoning skills
- Work under pressure
- Conflict resolution
- Good organization, time management and prioritization.
