Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences.
The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.
With ambitious growth plans in the years ahead , The First Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.
Job Description:
As Duty Manager, with full support with direct reports, you will be responsible for managing the reception team and perform Duty Manager shifts as required based on business demand. The Duty Manager oversees the daily operation through set processes, ensures that proactive action is taken to ensure the needs of all guests are met and that additional measures are taken to create lasting experiences. This position is expected to drive high standards of quality and department engagement activities with the help of all front line team players. The scope includes maximizing revenue through upselling program impacting profitability, managing costs and productivity. In the role of Duty Manager, you will be responsible to work closely with peer team members and supervise all direct reports; the main duties are listed below:
Desired Skill & Expertise:
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