The First Group Hiring for Duty Manager – Night Job at Dubai Full Time

Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences.

The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

With ambitious growth plans in the years ahead , The First Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.

Job Description:

As Duty Manager, with full support with direct reports, you will be responsible for managing the reception team and perform Duty Manager shifts as required based on business demand. The Duty Manager oversees the daily operation through set processes, ensures that proactive action is taken to ensure the needs of all guests are met and that additional measures are taken to create lasting experiences. This position is expected to drive high standards of quality and department engagement activities with the help of all front line team players. The scope includes maximizing revenue through upselling program impacting profitability, managing costs and productivity. In the role of Duty Manager, you will be responsible to work closely with peer team members and supervise all direct reports; the main duties are listed below:

• Work closely with all team players to ensure hotel members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service and enrolment targets are met.
• Attention to detail on special requests by having updated database on guest profile.
• Handle guest complaints and refer them as necessary to management, follow up on corrective/preventive action.
• Entertain guest within hotel premises for food and drinks with approval from FOM where required in case of guest complains to gain loyalty.
• Compile, analyse existing procedures and perform process improvements to benefit operations through project management.
• Review arrival lists for all arrivals and VIPs to check/perform room allocations, amenities and special requests.
• Prepare efficient work schedule for Reception team, arranging holidays and vacation by coordinating with FOM, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
• P&L analysis including productivity and cost management and perform Duty Management shifts as per business requirement.
• Work collaboratively with FOM in preparing the expenses budget, and ensure that there are measures in place to manage each expense line within budget through efficiency in operation.

Desired Skill & Expertise:

• At least 2 years’ experience as Reception or Duty Manager in 4* property with 300+ inventory.
• Excellent communications skills with Proficiency in speaking and writing Business English.
• Team player with excellent planning & organizing skills.
• Able to work flexible working hours with rotating shifts.
• Pleasant personality with good problem-solving skills.