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Overview:
Our Company – Wyndham Hotels & Resorts
Our Brand – TRYP by Wyndham®
Our Hotel – TRYP by Wyndham Dubai
Work Culture and Benefits
Our Company – Wyndham Hotels & Resorts
Welcome to the largest hotel company in the world. At Wyndham Hotels & Resorts, our Team Members have the opportunity to explore both personal and professional development opportunities throughout their careers. Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.
With nearly 9,000 hotels across the globe and through its network of nearly 790,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in both the economy and midscale segments of the hospitality industry. The company operates a portfolio of 20 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel Inn & Suites®, La Quinta®, Wingate®, AmericInn®, Hawthorn Suites®, The Trademark Collection® and Wyndham®. The Company’s award-winning Wyndham Rewards® loyalty program offers more than 56 million enrolled members the opportunity to redeem points at thousands of hotels, condominiums, and holiday homes globally. For more information, visit www.wyndhamhotels.com.
Our Brand – TRYP by Wyndham®
POWERED BY THE CITY. TRYP has locations in every country on your bucket list, from Berlin to Barcelona, New York City to São Paulo and of course, the city of superlatives, Dubai. Each TRYP hotel is nestled in the heart of the city, giving you easy access to downtown hubs, for a rich and authentic experience. Business travelers will revel in our comfortable settings and plentiful amenities, and families will delight in many of our convenient facilities and offers. All our guests will enjoy their way into the city’s best kept secrets and more.
Our passion for our guests is equal to our passion for our cities. Our global locations put you at the fore of the urban scene, while our local and connected TRYPSTERS guide you to unique and memorable experiences – from great local cuisine to fabulous nights in the town. We want to wine you, dine you, relax you, and connect you.
Our Hotel – TRYP by Wyndham Dubai
With 650 guest rooms and suites, the four-star TRYP by Wyndham Dubai is currently the largest TRYP by Wyndham hotel in the world! Centrally located in Al Barsha Heights formerly known as TECOM, the hotel will be within easy reach of popular attractions including the Mall of the Emirates, Palm Jumeirah and the Expo 2020 site. Hotel facilities include NEST, one of the world’s first fully integrated co-working spaces within a worldwide branded hotel, which offers both shared and private meeting and event areas, rentable desks, and various networking opportunities. The hotel also features a spa, gymnasium, outdoor pool and a wide variety of food and beverage outlets including a coffee shop, club lounge, an International all-day dining restaurant, a Mediterranean Restaurant and lounge, and an authentic Spanish Taberna.
Work Culture and Benefits
Embark on a rewarding career with TRYP by Wyndham Dubai where you will be supported throughout your professional journey with tailored learning opportunities and development training. We are committed to providing a nurturing environment where all of our team members can explore personal and professional development opportunities throughout their tenure with us. We offer a variety of leadership training, mentoring opportunities, and educational support to continually foster a culture of diversity and inclusion.
We are committed to attracting, motivating, and retaining talented team members who align with our company’s core values. We are proud to reward our team members with comprehensive benefit programs and resources which include: return air tickets to home destination, uniform and laundry services, accommodation and recreation facilities, medical coverage and life insurance, transportation, duty meals, colleague discount in our F&B outlets and reduced hotel rates, enhanced employee rewards program, team bonding and engagement events, employee health and wellness activities.
Job Description:
The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver “you can Count on Me“ service behaviour and create the right environment which our colleagues can experience that will help them to be Responsive, Respectful, Deliver Great Guest Experience & build Customer Service culture.
- Greet, check-in, respond to requests and settle accounts while providing exceptional service.
- Take initiative to add a personalized experience.
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
- Check in and check out all the guests in the CID system, respecting the local government requirements, in order to avoid any penalties.
- Monitor and correct any discrepancy shown by the PMS and CID system reconciliation.
- Maintain a structured filing system, as per CID and audit procedures requirements.
Desired Skill & Expertise:
- At least 1 year of experience as a front desk agent in a 5*property.
- Service focused personality is essential.
- Front Office computer literacy (e.g., OPERA, VICAS, etc.)
- Fluency in Arabic and English is a must; additional languages are a plus.
- Excellent organizational skills and attention to detail.
