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Overview:
The First Group Collection portfolio of five operational hotels is renowned for its world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city The First collection of Business Bay opens in July. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai offers hotel apartments in a prime location and is a franchise of The Ascott Limited.
The First Group Collection restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown brands and recognised international franchises, including MasterChef, the TV Experience – the world’s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper-midscale hotels among Dubai’s hottest gastronomic and lifestyle destinations. With ambitious growth plans in the years ahead, The First Group Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.
Nestled amid the alluring Dubai coastline, the latest addition to the flourishing Soluna Beach Club scene from The First Group offers a contemporary Mediterranean experience in the heart of The Palm Jumeirah. Catering to residents and hotel guests alike, this vibrant family-friendly oasis boasts endless sun-kissed beaches and glistening blue waters with a variety of chic lounging areas offering sweeping views across the iconic skyline. With three uniquely appointed restaurants Risen, ÉNAS Mediterranean Restaurant and our Pool & Beach at Soluna Beach Club serving up an extensive menu of globally, Mediterranean inspired cuisine, guests will discover a stylish haven set against the backdrop of warm-hearted hospitality and sublime interiors.
Job Description:
Beach club prides itself on providing guests with an unrivalled and distinctive lifestyle experience. The properties feature cutting-edge architecture, and contemporary dining, creating an enhanced Beach Club experience.Responsible for maintaining open lines of communication between management, staff, guests and other guest relations team members from sister locations, including receptionists and concierges.
In this context, the Guest Relations manager fulfils a vital job role in our Organization, being responsible for the Hostess Team and for coordinating all Reservations and Floor Planning together with the F&B Operations Manager. The guest Relations manager is the first and the last person to be seen by the customer, and therefore, plays a role of a Brand Ambassador at all times. In this role, he/she will have several duties and responsibilities, such as but not limited to:
- Carrying out training for new joiners on Beach Club brand & philosophy, as well as the resort facilities;
- Ensuring full attention, reception and best possible care given to every guest;
- Handling booking inquiries, correspondence and tracking for all the F&B outlets;
- Allocating the pre-booked tables & beds in the system;
- Supervising the hostesses’ team, ensuring correct customer seating and specific guest requests;
- Providing information about the door policy, bed packages, promotions, upcoming events, menus, etc.
- Assisting with private events organization, informing the F&B team & taking the necessary steps to ensure no guests feel misinformed about changes made to the routine for private events;
- Participating in decoration and preparing the outlets for special events;
- Working closely with F&B Operations Manager, participating in the morning briefings and informing the teams about special occasions or reservations that require extra attention;
- Assisting the Marketing Team with Social Media content by filming stories and taking pictures from the venues and sharing them with the person in charge.
Desired Skill & Expertise:
- Have a minimum of 2+ years experience as a Guest Relations Manager in a 5* Property.
- Beachside Hotel and Resort experience could be a plus.
- Able to work under pressure and in a fast-paced environment.
- Able to communicate effectively with the team and deliver consistently.
- Team player with excellent planning and organizing skills
