The First Collection Hiring for Front Office Supervisor Job at Dubai Full Time

Job Description:

• Ensure Wyndham brand standards, policies and procedures are adhered to all times.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Provide customers a positive first and last impression and maintain it at all times.
• Perform and delegate various tasks that are essential to daily operations of a hotel’s front desk. These tasks include making or confirming reservations, verifying and collecting payments, controlling guest access to safe deposit boxes, and contacting housekeeping or maintenance when guests report a problem.
• Provide the reception with necessary training and support. Other responsibilities might include bookkeeping duties, such as balancing accounts (credit limit).
• Must be friendly and outgoing, and possess excellent communication and problem-solving skills.
• Ensure outstanding customer care at all times.
• Respond to telephone inquiries regarding reservations, hotel information and guest concerns.
• Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Adhere to company credit limit.
• Allocate rooms to expected arrivals after checking the guest preferences and special requests.
• Build strong relationships and liaise with all other departments especially housekeeping, reservation etc.
• Cross check all billing instructions are correctly updated.
• Ensure Front office log book / checklist is always updated and actioned upon.
• Ensure safety by following guest check in and security procedures and reporting suspicious activity to security and duty managers.
• Assist all departments in servicing the guests during high volume periods.
• Take responsibility in the absence of the Duty Manager/Asst. Front Office Manager.
• As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
• Perform other duties as assigned, requested or deemed necessary by management.

Desired Skill & Expertise:

• His/Her team consistently meets goals.
• Remains controlled under stressful conditions.
• Recognizes and repays good performance offering continuous support and effective feedback.
• Creates an enthusiastic and pleasant atmosphere.
• Is technically reliable and is looked for in order to solve problems by using recognized experience.
• Knows the strengths, abilities and areas of opportunity and offers qualification and development to each member of the team.
• Mentors and helps assimilate new associates and other team members.
• Supports and models personal and professional improvement.
• Motivates team members based on their personal drivers.
• Capitalizes on the team’s diversity and cultural differences.
• Ensures regular exchange of information and knowledge within the team.
• Maintains others’ self-esteem by respecting their feelings, values and views.
• Seeks input proactively and acknowledges good ideas.