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Overview:
The First Group Collection portfolio of five operational hotels is renowned for its world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city The First collection of Business Bay opens in July. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai offers hotel apartments in a prime location and is a franchise of The Ascott Limited.
The First Group Collection restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown brands and recognised international franchises, including MasterChef, the TV Experience – the world’s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper-midscale hotels among Dubai’s hottest gastronomic and lifestyle destinations. With ambitious growth plans in the years ahead, The First Group Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.
Job Description:
As Cluster Sales Manager, you will be responsible for working closely with the Sales Team to analyse market trends, report results and develop a Sales Team to execute the selling strategy and achieve business objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Analyse local market trends and develop new business leads
- Maximise all Revenue opportunities
- Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy
- Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
- Negotiate room rates/packages with corporate clients
- Ensure the Sales Team Members are developed effectively and generate a culture of high quality standards and pro-active selling
- Develop and implement creative local marketing channels including social media sites
- Work within current business strategies and recognise potential opportunities
- Communicate with all departments as required within each hotel
- Attend Sales events when required
- Report on a weekly/monthly basis appointments, calls made, and list of business leads
- Answer customer queries in a timely and suitable manner
Desired Skill & Expertise:
- At least Two years’ experience as Cluster Sales Manager.
- Thorough knowledge of UAE’s hospitality sector.
- Computer proficiency in MS Office and Opera.
- Ability to lead and mentor a team.
- High School diploma, GED or equivalent.
- Advanced sales and negotiation skills.
- Ability to conduct oneself in a professional and unbiased manner at all times.
- Excellent customer service skills.
- Excellent interpersonal and communication skills.
- Time management; the ability to organize and manage multiple priorities.
- Problem analysis and problem solving skills.
- Initiative and adaptability.
- Detail oriented.
