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Ensure The First Collection brand standards, policies and procedures are adhered to all times
Greet and welcome all guests approaching the Front Desk in accordance with TFC standards
Lead and supervise all Front Desk Agents in running each shift smoothly
Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assist guests with their inquiries, taking reservations and
Performing administrational tasks
Train all new joiners and team on hotel procedures and policies
Handling cashiering duties and forex exchange
Be familiar with all the Front Office systems and software required for the position
Ensure that all hotel standards are met when assisting the guests and handling information
Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner
Review Front Office logs, Trace File and Credit Limit daily
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Be familiar with all in-house groups
Be aware of closed out and restricted dates
Coordinate with Duty Manager on any challenges and solution during each shift
Be familiar with hospitality vocabulary and codes
Have knowledge of emergency procedures and assist as needed.
Always use proper etiquette when communicating with guests and associates
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
Lead by example in upselling rooms, meal packages and other promotions or guest programs
Maintain a clean and tidy work area
Perform any other works as and when assigned by the Line manager and/or management Desirable Hospitality Management Graduate or similar
Minimum “O” Level or professional Certificate in administration management or equivalent
At least 1 year experience at the reception in 4* property with 250+ inventory.
1 year experience Front Office computer literacy (e.g., OPERA, Hotel PMS, VICAS, Ms Office etc.)
Excellent communications skills with Proficiency in speaking and writing Business English
Required language(s): fluent English, with preferred French, Russian, Chinese, or Italian
Team player with excellent planning, organizing skills and excellent problem-solving skills
Able to work flexible working hours with rotating shifts
Pleasant personality and good grooming
Greet and welcome all guests approaching the Front Desk in accordance with TFC standards
Lead and supervise all Front Desk Agents in running each shift smoothly
Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to the hotel etiquette, assist guests with their inquiries, taking reservations and
Performing administrational tasks
Train all new joiners and team on hotel procedures and policies
Handling cashiering duties and forex exchange
Be familiar with all the Front Office systems and software required for the position
Ensure that all hotel standards are met when assisting the guests and handling information
Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner
Review Front Office logs, Trace File and Credit Limit daily
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Be familiar with all in-house groups
Be aware of closed out and restricted dates
Coordinate with Duty Manager on any challenges and solution during each shift
Be familiar with hospitality vocabulary and codes
Have knowledge of emergency procedures and assist as needed.
Always use proper etiquette when communicating with guests and associates
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
Lead by example in upselling rooms, meal packages and other promotions or guest programs
Maintain a clean and tidy work area
Perform any other works as and when assigned by the Line manager and/or management Desirable Hospitality Management Graduate or similar
Minimum “O” Level or professional Certificate in administration management or equivalent
At least 1 year experience at the reception in 4* property with 250+ inventory.
1 year experience Front Office computer literacy (e.g., OPERA, Hotel PMS, VICAS, Ms Office etc.)
Excellent communications skills with Proficiency in speaking and writing Business English
Required language(s): fluent English, with preferred French, Russian, Chinese, or Italian
Team player with excellent planning, organizing skills and excellent problem-solving skills
Able to work flexible working hours with rotating shifts
Pleasant personality and good grooming
