The Emirates Group Hiring for SALES SUPPORT MANAGER Job at Dubai Full Time

Job Purpose: Exercise operational/administrative control on UAE DXB Sales Team to develop Emirates business through different distribution channels in Dubai. The job ensures the efficient operation of the field sales, maximum job satisfaction for the sales executives and the best standard of services to the channels. The role also ensures that the Corporates in Dubai are fully aware of Emirates products/services and are motivated to sell Emirates. JOB ACCOUNTABILITIES – Monitor and review activities of Senior Sales Executives/Sales Support Executives, appraise and assess performance for a smooth day to day operation ensuring that all corporates in Dubai are regularly contacted and properly serviced by the Sales Team. – Ensure that all direct reports are continuously supported through the MyBC process and each have a personal development plan that ensures the execution of both soft and technical skills development. – Address staff grievances and take corrective action when required and escalate when appropriate to HR for disciplinary, grievance of occupational health related casework. Ensure that the team are kept updated on EK products and services through training at least twice a year. – Analyse and recommend new sales strategies to the line manager, to achieve projected revenue targets through efficient and professional utilisation of all available resources. – Conduct briefing sessions with the team updating them about the focus of the week and regular product enhancements. Corporate Travel – Develop key Corporate, draw an annual Account Development plan, continually evaluate and analyse performance of these accounts and ensure that the plan is on track. – Analyse Corporate sales, establish targets for Sales Executives and the accounts and contrive sales strategies for peak seasons i.e. Eid, X-mas, Diwali, Onam, school holidays etc. in consultation with Sales Managers. – Organise seminars or presentations on Emirates products and services as and when necessary for the Corporates to ensure full understanding of Emirates products and services. Ensure that these are rolled out in a timely manner to capture all revenue opportunities. – Continually review corporate travel developments and suggest appropriate modifications in the sales strategy to the line manager, to ensure profitability and explore new business prospects. Ensure that management reports are despatched on time.

Qualifications & Experience: 05+ Years in expirence in sales / commerce A Degree or an Honours (12+3 or equivalent) : Knowledge/skills: Commercial Airline exposure together with an excellent knowledge of Geography. Clear understanding of the travel industry and thorough knowledge of the market place. Adequate knowledge of fares and Ticketing. For Industry Tariffs role, knowledge of Global distribution systems and other systems related to Tariffs is preferred.

Salary & Benefits: Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more.