The Emirates Group Hiring for Revenue Optimisation Coordinator Job at Dubai Full Time

Job Purpose: Job Purpose Provide comprehensive support to Revenue Optimisation (RO) Officers, Analysts and Managers within the various units in the department by collecting, analysing and reporting data required to aid RO decision making processes. Develop and maintain expertise around revenue management principles and techniques, and propose innovative ideas to further enhance pricing, revenue management and distribution applications and reporting. Job Outline Generic – Support the department in maximising revenue and yield through performing manually intensive functions allowing for effective time management by senior RO resources to best achieve departmental targets and goals. – Ensure RO standards and procedures are followed by RO Market Operations team, Pricing Distribution, Inventory and Revenue Steering & Standards. – Proactively provide ideas to improve practices, procedures and functional deficiencies, which will result in saving cost and improve productivity. Initiate and communicate all business requirements to the line manager, RO Standards and Procedures team and RO systems team to ensure operational requirements are delivered. Specific to Market Operations (Pricing/ Demand/ Groups/ Global Products) – Assist Pricing Analyst in managing corporate deals, i.e. performing quality checks on relevant work packages in Airfare. Liaising with the required stakeholders for all market queries related to corporate deal filings. – Assist Pricing Analyst with monitoring competitor fares and fare rules, and making note of trends and discrepancies. Regularly perform quality checks on EK fares and rules in the relevant systems to ensure it is being priced correctly. – Run reports to monitor tactical campaign performance and regularly share the same with the management. – Support Demand team in generating ad-hoc reports that enable decision making such as route-related reports, availability report, flown/forward data reports, week’s report by Point of Sale etc. – Monitor RO Groups mailbox and address queries from the network within the agreed SLA. – Action PNR creation in group acceptance queue for series and ad-hoc groups, manage maintenance of PNRs and create block for Nego deals based on allocation approved. Specific to Pricing Distribution – Analyse, evaluate and file pricing circulars, tactical campaigns, global and local corporate contracts, ancillary filings, mileage filings and organize them for electronic distribution to the relevant systems, Emirates Online (EOL) and any other distribution channels as appropriate for each. This involves consultation with both Online / Interline pricing team due to its complexity and interpretation of rules. – Code rules categories, (including negotiated fares – Cat 35, automated re-issue Cat 31) and fares in Airline Tariff Publishing Company (ATPCO), and electronically transmit to the relevant systems, EOL, other online, e-commerce channels etc. This requires coordination with vendors at all times due to complexity of coding rules categories and system logics. – Update and monitor EK’s Reservation Booking Designators (RBD) in the ATPCO database to ensure accurate use and application when Trade and Other Air Line (OAL) customers are selling EK?s fares. RBD abuse/misuse is one of the single largest revenue diluters in the Industry and enforced automated control mitigating potential revenue loss. – Perform quality control analyses on EK’s fares and rules in the relevant systems, EOL and any other channels through which EK?s fares are sold to ensure they are quoting, pricing and ticketing correctly. Raise Problem Ticket (PT) with various GDS/CRS, whenever discrepancies/anomalies are found in their respective systems. – Assist Pricing Distribution Officer in testing the new products and system enhancements that have been developed by ATPCO and Travel port including Internet Booking Engineer (IBE) products Specific to Revenue Operations – Monitor flights on the EK Network and handle inventory related activities within the operational window of 72 hrs prior to departure, assisting inventory team in optimizing revenue. – Monitor critical flights which might result in denied boarding and proactively initiate corrective actions such as assisting in pre-transferring passengers on critical flight, liaising with contact centre and outstation’s airport as to avoid denied boarding. Within 48 hrs to departure, formally notify relevant airport managers wherever high denied boarding’s are anticipated. – To help maximize revenue, review high revenue wait listed PNRs for confirmation, amend aircraft configuration and dispatch aircraft change advisories to airports, action Restricted Capacity Load (RCL) based on Bi-lateral Agreements, action aircraft swap as per advisories from Planning. – Prepare comparative analysis and reports by running ad-hoc queries on various databases using MS Access and action flight exception reports on a daily basis and provide inputs into the revenue management system. Create and monitor the utilisation of codeshare and inaugural flight blocks. – Assist Reservations Services team in providing re-accommodation plan in case of flight cancellations based on booked loads. Assist stations in reviewing and confirming Familiarization trip requests as per guidelines. Specific to Systems & Analytics – Assist RO System team in testing new features of Revenue Management and other Management Information Systems. Perform system monitoring by developing system Key Performance Indicators (KPI). Update system reference data like Significant Origin Destinations, airport master, codeshare master etc. on ad-hoc and on proactive basis. – Update system parameters under the guidance of Revenue System R&D Manager to enhance the performance of the optimisation systems and forecast accuracy. Update forecast overrides in to the relevant system based on the requirements from Flight analyst and/or Manager Revenue Optimisation. – In accordance with group procedures update Group parameters, raise system issues with IT and track them to closure. Set up autopilot rules based on requirements of the Groups Analyst in order to increase the efficiency of Groups Management and monitor the same with exception reports and circulate them to the Senior Management. – Assist in preparing comparative analysis of flown revenue, passengers and yield compared to previous years as to establish the trend and growth. – Analyse forward booking data and assist in creating reports for senior management highlighting the areas of concern in the revenue generation process as to proactively take corrective actions. Specific to Reservations Systems – Resolve operational issues in the areas of PNR/ Segment handling, Medical Passengers, RESQ programme/Reports, Groups, Upgrades and escalate issues where required. – Update the relevant databases to ensure that the products utilised by various internal and external customers are customised and maintained on an on-going basis. – Load the winter and summer schedule into the relevant systems twice a year and handle all schedule change notices throughout the year. Ensure these are updated related to codeshare flights and that codeshare partners are in sync. Action all upgrades and downgrades of aircraft resulting from aircraft and configuration changes accurately and in a timely manner. Specific to Revenue Integrity – Assist and liaise with the relevant departments to set up different waitlist clearance parameters and testing of the same in the relevant test system. Set up parameters in the Revenue Integrity System as per the requirement of the station liaising with Revenue Integrity Manager. Assist in preparing adhoc reports for management on the quality control and performance of the same. – Monitor and report to Revenue Integrity Manager the enhancement required related to the system performance with weekly/monthly evaluation reports.

Qualifications & Experience: Experience & Qualifications: Commercial/Sales/Pricing: 3+ Years 12 Years schooling or equivalent Knowledge/Skills: – Airline experience – Should have been in an IT position having acquired an understanding of the basic concepts of programming. – Knowledge of the following systems would be an advantage: C View, Rapid, PROS, MARS, SITA Airfare, PROMIS, FOCUS and internet. – Excellent Excel and MS Access skills are essential. – Strong analytical skills and proven ability to work at all levels and across different cultures. – Should also possess strong written and verbal communication skills. Leadership Role : NO Safety Sensitive Role: No

Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.