The Emirates Group Hiring for Partnerships Controller Job at Dubai Full Time

Job Purpose: To take an active role in the negotiation, implementation and day-to-day management and administration of Skywards Partnerships agreements, and to take responsibility for the development and implementation of the tactical partnership marketing plan to extract maximum value from the partnership and to ensure continued and increased member engagement pertaining to financial partners. Job Outline: – Responsible for supporting the Partnerships Account Manager with the sourcing and implementation of new loyalty partnership agreements according to the NAL (non-airline) Partnerships Team strategy and process, and to ensure that all internal Emirates and Skywards stakeholders involved with implementation of such programmes are accurately briefed and project-delivery focused according to the Skywards Department PMO process. – Actively participate in the contract and contract renewal negotiations with new and existing financial Partners, and provide input to the development of loyalty partnership contracts. Work with partners and Emirates Finance teams to ensure that all contractual payments are received according to payment terms throughout the duration of the partnership Agreements. Manage any billing discrepancies, security/fraud concerns and cases, and partner queries on a day-to-day basis, working with Skywards Partnerships support teams. – In collaboration with Skywards Finance Team, build business cases for potential new financial partners to identify the opportunity size in line with Partnerships Team annual strategy and revenue targets and objectives. Monitor the monthly and annual budget for all existing partners, identifying tactical and product enhancement opportunities to increase revenue and to address negative forecast gaps. – Work with Partnerships Activations team to manage tactical marketing/communications needs for partnerships within the assigned portfolio. This includes working with the partner to develop partnership promotions and providing relevant input for partner channel communications, newsletters, email and app communications, emirates.com banner placements, and research surveys. – Manage partnerships at an operational level to ensure the smooth running of all partner agreements. This will include following up on all service failures, accounting and reconciliation issues, fraudulent activities, problem-solving and liaising with relevant departments within Emirates and within the partner organisation to swiftly resolve all operational and customer service problems which relate to the partners. – Work with Skywards Data Analytics team to provide accurate and regular reporting on Partner performance and campaign success for business updates to Partnerships team and Skywards SLT.

Qualifications & Experience: Customer Service.Relationship Management : 5+ Years Degree or Honours (12+3 or equivalent) : Knowledge/skills: – – Demonstrated proficiency in analytical and numerical skills – Marketing expertise, including Client and Agency communications experience. – Financial or banking industry experience

Salary & Benefits: Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more.