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Job Purpose: Deliver a highly impactful and engaging learning delivery experience that engages learners in direct practice and focused reflection to increase their knowledge, develop their skills and their learning capacity in a safe and relaxed environment. The job holder will collaborate with the Hospitality COE (Centre of Excellence) team to ensure, learning delivery is alignment with the Emirates Hospitality Strategy. Job Outline: – Deliver a Learning Delivery strategy that supports and compliments the learning design strategy in offering a seamless learning experience to a wide range of Cabin Crew. – Propose and develop innovative Learning Delivery solutions that scales and delivers learning beyond a classroom-based environment and provides learners with the opportunity to engage, share knowledge and learn from one-another. – Lead a large team of Learning Delivery Partners (full and part-time facilitators), manage their performance, and support their continuous development so they remain relevant, competitive, and accredited. – Engage and work closely with the On-board Service Learning Design Manager to ensure that the delivery team are qualified and skilled to deliver a wide range of learning programmes. – Collaborate with the Hospitality COE team and On-board Service Learning Design Manager, to design create a transparent performance measurement framework (founded on adult learning principles) to measure the performance of delivery partners and create a mechanism for them to receive direct-and continuous feedback that supports their development. – Collaborate with the internal stakeholders to identify manpower requirements based on operation plans and learning demands to ensure coverage and availability of delivery partners. – Collaborate with the Hospitality COE team and On-board Service Learning Design Manager to design the assessment and selection process for new delivery partners (full and part-time) ensuring the right mind-set as a critical criterion. – Work closely with Hospitality COE team and On-board Service Learning Design Manager to design, develop and deliver an in-house learning delivery qualification programme that can be offered to new Hospitality Delivery partners as well as scaled to other learning stakeholders (i.e., SEP, Group Security, Group Medical). – Measure the effectiveness of the Learning Delivery team and ensure the highest standard of delivery.
Qualifications & Experience: Qualifications: – Degree or Honours (12+3 or equivalent) – Degree in a Business Administration, Hospitality, Human Resources, Vocational and Adult Learning and/or any other relevant field. Experience: – In-Flight Service.In-flight Administration/ Learning 8+ years – Experience in Hospitality industry, leading learning organisations and managing the learning experience (end-to-end) for different employee groups. Knowledge/skills: – Deep understanding of adult learning modalities – Design thinking skills to create engaging and impactful learning experiences – Comfort with ambiguity, technology, and openness to the challenge of working in a demanding and fast-paced environment Ability to lead and manage a team and inspiring confidence while facilitating change and transformation – Ability to lead and manage a team and inspiring confidence while facilitating change and transformation – Ability to manage different stakeholders and deliver to a wide variance of audience Leadership Role: Yes Safety Sensitive Role: No
Qualifications & Experience: Qualifications: – Degree or Honours (12+3 or equivalent) – Degree in a Business Administration, Hospitality, Human Resources, Vocational and Adult Learning and/or any other relevant field. Experience: – In-Flight Service.In-flight Administration/ Learning 8+ years – Experience in Hospitality industry, leading learning organisations and managing the learning experience (end-to-end) for different employee groups. Knowledge/skills: – Deep understanding of adult learning modalities – Design thinking skills to create engaging and impactful learning experiences – Comfort with ambiguity, technology, and openness to the challenge of working in a demanding and fast-paced environment Ability to lead and manage a team and inspiring confidence while facilitating change and transformation – Ability to lead and manage a team and inspiring confidence while facilitating change and transformation – Ability to manage different stakeholders and deliver to a wide variance of audience Leadership Role: Yes Safety Sensitive Role: No
