The Emirates Group Hiring for Load Control Support Controller Job at Dubai Full Time

Job Purpose: Based on studies of operational trends and root-cause analysis data, drive activities that help define, measure, monitor, and improve Load Control metrics across the Emirates network to ensure standards are met by dnata Airport Operations and EKAS Load Control (specifically for diversions and charter flights) in the areas of safety, regulatory requirements, payload maximisation, quality and timeliness of service. Act as the EK functional specialist for all concerned stakeholders, mainly dnata and outstation teams. Job Outline: – The job holder will make recommendations for the development of Emirates Load Control metrics in the areas of safety, regulatory requirements, payload maximisation, quality and timeliness of service. Recommend to management the approach that will be used for data capture on the above metrics, including frequency and systems requirements where necessary. The job holder will also lead the development of KPIs for effective management of the CLC function network wide. – Develop & recommend improvements in service level agreements (SLAs) with dnata at the hub and to Regional Managers for the outstations. Obtain sign off by key stakeholders. Responsible for the performance of Centralised Load Control worldwide for both Passenger and Freighter Operations by monitoring regular reports on metrics/KPIs, compliance against SLAs and document appropriate action items and monitor action plans to completion. – Based on trends, root-cause analysis, audits, benchmarking exercises, etc., highlight opportunities for improvements (in process, systems, people, etc.), that leads to benefits in safety, regulatory, payload, quality, service, punctuality, etc. Initiate projects to deliver benefits. Drive system automation and other IT related initiatives. – Maintain regular dialogue with Standards and Procedures team as well as the Learning & Talent, ensuring manuals and other training materials are consistent (for outstations as well), up to date and user friendly. Also ensure streamlined and clearly defined communication methods are in place with internal Emirates Group stakeholders to resolve common issues, and for operational related problem solving. – Provide comprehensive station start-up support to all new stations joining the network, up to point of trialling live flights. – Assist the EK Load Control Operational team on non-routine and complex events e.g. mainly diversions/charters, acting as a subject matter expert for VPNC, dnata Load Control and other operational stakeholders, also providing quality solutions in high pressure situations to help daily operations get back on track. – Create and implement the design and production of weight and balance documents such as Loading Instructions and Aircraft Trim Sheets in accordance with all safety parameters set by aircraft manufacturers and IATA. Ensure company standards are improved and compliant with regulations and industry standards. – Responsible for the accuracy, integrity, and validity of all weight and balance data and business rules (AHMs, Weight Reports, DCS data, and business rules) for all Emirates passenger and freighter aircraft in all operational manual and departure control systems to support safe flight operation. Responsible for ensuring all weight and balance data and manuals for all aircraft types (B777-300ER, B787, A350, A380, & B777 Freighter) are current, in liaison with Flight Operations Performance, SkyCargo, and L&T based on manufacturers manuals and IATA regulations. – Responsible for the Centralised Load Control and Aircraft Loading procedures, process charts and related non-regulatory manuals for each station, ensuring all development are driven towards increasing safety and efficiency and are compliant with existing regulations, industry and corporate standard. – Ensure operational requirements are adequately supported by maintaining team licensing across the hub and Network for Load Control. In collaboration with internal stakeholders, ensure training delivered to all ground handling personnel worldwide are compliant with GCAA CAR OPS, other aviation regulations and industry standards.

Qualifications & Experience: Airport Operations.Load Control : 8+ Years 12 Years schooling or equivalent : Experience in departure control systems and load control (centralised load control model) with a major international airline or ground handler. Knowledge/skills: – Advanced level courses in Load Control / Weight and Balance, Ramp Handling, Dangerous Goods Handling and preferably trained in Passenger Services and Cargo ( basic level courses) – Must hold current weight and balance licences for all types of EK aircraft. – Minimum 2 years experience working in CLC environment with station start-up and ongoing operational support. – Experience in managing vendor/supplier relationships, monitoring KPIs, SLAs, continuous improvement projects, etc. Safety Sensitive Role: Yes

Salary & Benefits: Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more.