The Emirates Group Hiring for General Manager, dnata Global Load Control Job at Dubai Full Time

Job Purpose: The General Manager will lead and direct the dnata Global Load Control business for contracted customer airlines, ensuring that strategic and tactical plans are developed and implemented to deliver the set objectives and customer agreements. This role will be accountable for developing the global load control business in line with the one dnata strategy, achieving financial targets, complying with local, international and internal regulatory standards, managing operations efficiently and delivering a customer focused service. Key Accountabilities: Plan – Define and implement the business strategy (3-5 year) for the Global Load Control business; – Create and deliver a commercial proposition of dnata Global Load Control to continuously grow the market position as a leading provider of load control services; – Manage and develop relationships with key clientele, airlines, vendors, government authorities and other service providers, forging relationships that support and promote the business; – Accountable for the development of a safety culture within the business unit to promote best in class service delivery, while ensuring compliance to corporate, local and international standards through the promotion of safe behaviours. Deploy – Manages effective achievement of defined objectives through the establishment of commercial and operational KPI framework; – Monitor market conditions and positioning, competitor landscape, product and technology development, and anticipate industry trends to direct the effective growth of the business unit; – Identify, implement and adapt an appropriate organisational structure and manpower model for customers of dnata global load control services; – Oversee the implementation of policies, systems, processes, procedures and controls to ensure procedural and legislative requirements are fulfilled. Lead – Lead the dnata Load Control operation globally, ensuring the highest levels of service delivery in line with customer operating procedures according to Airport Handling Manual (AHM) and local regulatory requirements; – Develop and manage strategic partnerships to grow business and maintain strong relationships with existing customers; – Responsible to keep the Board advised of all critical issues relating to the company performance and provide timely guidance on company business prospects; – Represent the company in all matters involving local authorities and promptly update the Board on any matters that could have a substantial impact on the business. Execute – Directly accountable for the financial performance of the global load control operation (Air Dispatch CLC & dnata dCLC) against agreed budgeted revenue and profitability targets, as well as for the budgeting and effective utilisation of overhead expenses, manpower resources and capital expenditure; – Manage and deliver cost effective services in line with agreed budget parameters and effective achievement of departmental objectives

Qualifications & Experience: Qualifications: – Degree or Honours Experience: – At least 10 years Experience in an international airline or ground handling agent with exposure to load control (weight and balance) and a minimum of 5 years of experience in a management position – Demonstrated experience in commercial management of contracted airline services. Skills & Knowledge: – Must possess an in depth knowledge of airport handling procedures in areas of ground operations, dispatch and load control, passenger services, baggage and ramp services; – Demonstrates an extensive and current professional network of contacts in the global airline and ground handling sector; – Current knowledge and demonstrated capability relating to airline and ground handling Safety Management Systems, Risk Prevention and Business Continuity Planning; – Demonstrated capability to establish, communicate, deploy and achieve a business plan – Strong financial, commercial, and analytical acumen, including demonstrated experience and accountability for managing a large P&L; – Advanced IT and Computer Literacy; conversant with computerised departure control systems and developments in the technological landscape; – Excellent written and oral communication skills in English (additional languages will be a distinct advantage); – Ability to negotiate with and influence senior level stakeholders internal and external to the organisation

Salary & Benefits: Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more.