The Emirates Group Hiring for Department Manager DWC Job at Dubai Full Time

Job Purpose: To manage and control resource planning and business continuity planning, on all operational areas, whilst meeting quality, safety and regulatory standards at all times; to measure delivery targets (KPIs) as mentioned in the service level agreements (SLAs); to ensure that all standard operating procedures (SOPs) are up-to-date, and communicated in a clear, concise and timely manner alongside any regulatory, legal and operational and training guidelines. To ensure DWC operations run in an optimum and efficient manner. Generic Accountabilities: – Responsible for efficient business planning of resources required for a safe and customer-centric ground handling operation (passenger terminal and airside operations) in accordance with dnata airport operations policies and procedures and customer airline specific requirements. – In consultation with the Head of Airside Operations & Passenger Services, ensures that the planning, resources, training, SOPs and manpower (dnata & contingent) meet the safety, quality, regulatory and dnata operational requirements. – Measures operational performance and develops KPIs in line with clients’ SLA targets and sets a clear communication plan among the teams and department leaders. Reviews and flags inefficiencies. – Ensures that all directives issued by senior management, government, airport and regulatory authorities are incorporated in the relevant SOPs and communicated effectively to the respective teams. – Ensures the most efficient use of resources (human and material) in accordance to Six Sigma lean methodology to safeguard cost effective operations. – Ensures that results and corrective/preventive actions from safety incident investigations are communicated and implemented in collaboration with safety team, to protect the wellbeing of all employees and company assets. – Manages ISAGO accreditations and prepares the teams for any audit requirements by customer airlines and other regulatory bodies. – Reviews and publishes revised SOP work instructions to ensure they remain current and relevant. – Reviews Training plans to ensure all employees are up-to-date on mandatory and regulatory trainings and possess the required knowledge to perform their duties safely. – Manages and ensures implementation of best safety and security practices and supports dnata’s safety management systems and safety policy by being a role model, conducting briefings, scheduled audits and observation programs. – Analyses outcomes, lessons learned, trends on all service shortfalls, and provides analytical data with insights to the management, along with corrective measures. – Ensures all systems and resources are in place to support operational needs through close collaboration with IT, Technical Services and Resource Planning. – Plans and implements fall back procedures and contingency plans for system failures, disruptions and diversions at the DWC Terminal – In collaboration with Technical services, implements a preventive maintenance service schedule for all Ground Service Equipment (GSE).

Qualifications & Experience: Qualifications: – Degree or Honours (12+3 or equivalent). – Bachelor’s degree or a Diploma in Aviation or Airport operations. Experience: – Airport Operations. Other – If a Degree holder: 6 to 8 years of experience in Airport operations or other Aviation related operational position. – If Diploma holder: 8 to 10 years of experience in an operational role in Airline/ Ground handling Industry. Knowledge/Skills: – For internal candidates only: Mandatory and Regulatory courses in line with dnata Learning Path (Airside Safety Regulations, Airport Regulations, Aviation Security) – Mandatory and Regulatory courses (e.g. Airside/Airport Safety Regulations) – Valid light vehicle license – Professional expertise in the following: Aircraft Turnaround, Ramp Operations, Passenger/ Baggage Services – Lean Six Sigma Methodology (desirable but not mandatory) – Proficient knowledge of operational IT systems – English language skills Level 5 – Advanced communication skills – Data analysis and presentation skills – Organising and time-management capabilities – Leadership Skills – Excellent English, other languages an advantage Safety Sensitive Role: Yes Leadership Role: Yes Work Location: The role will be based in Al Maktoum Airport.