The Emirates Group Hiring for Client Relations Manager Job at Dubai Full Time

Job Purpose: Job Purpose: Provide travel management solutions to multinational and large local clients of the business. The job holder will ensure that they work closely with the BDM/operations team to successfully achieve the objectives established by the company. The job holder will ensure that all aspects of the clients needs are met and recommend suitable service solutions Accountabilities: Plan: – Monitor client revenues and recommend ways of improving the same, to line manager, for the multinational and large local accounts. Hold responsibility for client profitability. – Liaise with clients and DTM regional/global offices to set up a standard consolidated travel policy, standard accounting, regional corporate deals etc. Lead the communication between all concerned, once set up has been established, and create and analyse detailed and relevant MIS reports as needed, which will be submitted to clients head office Deploy: – Monitor market trends and competitor activities and report findings back to the line manager. – Regularly communicate to our clients the business Product portfolio using all the means available to maximise sales and revenue. Ensure that the policy decisions made by Management are promptly communicated to our front line staff. Continuously update front line staff and clients on relevant travel industry updates. Lead: – Manage the financial bid for the consolidation; taking into account proposed Regional / Global servicing solution. Present recommendation to client stakeholders and explain the concept and how this will be implemented. Lead the response to client RFI/Ps. – Be the Client Relations Manager for the business, multinational and large local clients, and represent business in the regional and global client meetings and advice line manager on any follow up required. Demonstrate the advantages of partnering with the business to client though product knowledge both locally and globally. Create intuitive pricing in line with client expectations and requirements. – Lead and/ or participate in assigned projects to drive efficiencies, including process improvement, development of standard operating procedures (SOPs), researching industry trends and best practice, ensuring adherence to Group project management standards. Execute: – Work within the constraints of Regional / Global agreements and ensure that the relationship is advantageous to the business through Local/Regional/Global consolidations. Work to client set deadlines ensuring data / proposal quality is not compromised. – Negotiate on behalf of the client with vendors to secure the best corporate deal, to maximise savings for the client. – Liaise with all the service departments i.e. Revenue Accounts, IT, E-Commerce, Product team, CASA, Credit Control, etc and ensure full support is provided to the business operations and clients, and also liaise with internal departments and clients to ensure timely payment recovery is made as well to providing feedback and support.

Qualifications & Experience: Qualifications: – Degree or Honours (12+3 or equivalent) Experience : – Commercial/Sales/Customer Service Experience 8+ years – Experience in Sales or Customer Relations, with 3 years having worked with regional and global clients Knowledge/Skills: – Ability to negotiate with people at all levels, including at a senior level. – Ability to conduct statistical reviews and analyse results, in order to make recommendations to improve operation methods and processes, hence enhancing client satisfaction. – Proficient in the use of MS Office skills (MS Word, Excel, PowerPoint and Access). – Strong communication and presentation skills when presentation to senior management – Ability to prioritise both in terms of workload and also in prioritising which initiatives / actions will have the greatest business impact.