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Job Purpose: Support the management in the strategic development across Service Delivery by defining, developing and executing the required systems related to the business needs. The job holder will be responsible in data analytics, data management and structure, business intelligence analysis. They are responsible in identifying, selecting and developing software that will support the business strategy. Job Outline: – Support the continued implementation of a data driven culture within the department and SD as a whole, and champion factual decision making. – Lead business analysis within the team and provide a recommended action plan that supports in the decision making within the department and Service Delivery. – Manage the business analysis on all system development, testing and acceptance. This includes requirement gathering from end users, testing system functionality, documenting specifications, process mapping. – Advise Service delivery and other key stake holders to understand the analytics requirements by driving an effective business change, guide stake holders to find suitable features for data reporting. – Lead consistent KPI and KQI development to establish a consistent basis of understanding and decision making across SD – Support the corporate goal of consolidating data from various source systems into a central data warehouse through collaboration with Enterprise Analytics (EA) – Evaluate data collection at the generating/sourcing stage and work with internal (e.g. EA) and external partners (e.g. IFE system providers) to improve their timeliness and quality – Manage internal software development by identifying, agreeing and formulating clear and concise requirements by collaborating with a variety of roles within IT – Devise and implement efficient and adequate procedures for data handling and analysis and ensure timely support of the day to day end users’ needs in data extraction and management. Act as the subject matter consultant with regards to data processing and analysis. Conduct comprehensive analysis on all SD KPIs to enable decisions for continual improvement
Qualifications & Experience: Qualifications: – Degree or Honours (12+3 or equivalent) Experience: – Airline Operations, Airline customer experience, Data Analysis – 8+ Years Knowledge/skills: – Degree in business management or any technology related field. – Must have excellent stakeholder management skills – Analytical and problem solving skills. – Excellent communication and collaboration skills. – Managing and developing team members. Leadership Role : Yes Safety Sensitive Role: No
Qualifications & Experience: Qualifications: – Degree or Honours (12+3 or equivalent) Experience: – Airline Operations, Airline customer experience, Data Analysis – 8+ Years Knowledge/skills: – Degree in business management or any technology related field. – Must have excellent stakeholder management skills – Analytical and problem solving skills. – Excellent communication and collaboration skills. – Managing and developing team members. Leadership Role : Yes Safety Sensitive Role: No
