You will be responsible for the Beauty Department of a big multi-functional salon with a tam of 8-10 therapists performing facial and body treatments, Microblading, makeup, eyelash extensions and lamination, waxing, threading, tinting, tanning and others. As the head of the section you will be required to:
– Manage day to day operations of the department – control hygiene and ambience of treatment areas, supervise staff grooming and ensure they are adhering to company rules & service procedures, ensure sterilisation and timely maintenance of equipment and tools.
– Hold staff briefings. Provide constant employee awareness and feedback. Create process for improvement of the team members by setting relevant targets & performing staff reviews.
– Provide treatment and product training. Write treatment protocols and record video tutorials.
– Identify needs for structure amendments and staff recruitment. Post job openings, interview candidates, control trials, supervise recruitment and induction process.
– Maintain high customer service levels and ensure all complaints are dealt with promptly by you as the department head. Initiate corrective actions in relevance to staff, products or processes.
– Study the market for innovations and maintain good knowledge of the competition. Keep refreshing the menu and the processes to stay at the top.
– Suggest marketing strategies to boost image and bookings. Liaise with the marketing team to ensure a consistent image is being portrayed from offline to online throughout.
– Review financials, create team and individual KPIs, set targets, evaluate progress and amend strategies.
– Control stocks – stock take, orders, storage, usage and records.
Job Types: Full-time, Permanent
Salary: AED8,000.00 – AED12,000.00 per month
Ability to commute/relocate:
Experience:
Language:
License/Certification:
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