THE CLOSET Hiring for HEAD OF SALES – LUXURY RETAIL Job at Dubai Full Time

Supervisory Responsibilities:

• Hires and trains sales team.
• Organizes and oversees the schedules, and performance of sales team.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with company policy.

Responsibilities:

• Completes store operational requirements by scheduling and assigning employees.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements.
• Determining which products should be stocked in each location based on customer preferences and purchasing history.
• Providing feedback to employees regarding their performance and conduct in order to retain effective employees and terminate those who are not productive or who violate company policies
• Managing the hiring and training of staff, including store managers.
• Motivating the sales team to meet sales objectives by training and mentoring staff.
• Creating business strategies to attract new customers, expand store traffic, and enhance profitability
• Deal with complaints from customers to maintain the company’s reputation
• Inspect the areas in stores and resolve any issues that might arise
• Identifies opportunities for improvement in the store region; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
• Maintains knowledge of market, competition, and best practices and trends in sales techniques and strategies.
• Collaborate with marketing department to develop and implement marketing strategies to improve sales, such as hosting in-store events or advertising promotions on social media.
• Collaborate with procurements department to recommend changes in pricing in products.
• Ensuring that all staff are trained on company policies and procedures related to sales and customer service.
• Establish customer relationship management (CRM) systems and guidelines to manage customer relationships.
• Review sales team monthly performance by analysing performance reports.
• Prepare monthly/annually sales reports and forecast for top management or whenever needed.

Required Skills/Abilities:

• Strong verbal and written communication skills.
• Excellent sales and customer service skills, with proven negotiation skills.
• Excellent math skills to draft and implement budgets and conduct data analysis.
• Excellent supervisory and leadership skills.
• Thorough understanding of companys products and/or services, and those of immediate competitors in the surrounding market.
• Proficient with Microsoft Office Suite.