The Cigna Group Hiring for Senior Manager Operations at Dubai Full Time

Role Overview:

The incumbent will serve as a key member of the senior management team of Cigna Middle East and Africa focusing on achievement of organizational operational goals. The incumbent will provide counsel and advice to top management on significant Operations Management / Finance Operations matters, often requiring coordination between organizations.

The incumbent;

• Focuses on providing thought leadership and technical expertise across multiple disciplines.
• Leads the planning and implementation of large programs in the function, and regularly interfaces with senior management and executive leadership.
• May lead business processing, service levels and reporting. Is responsible for activities around key statements and document related to business operations / Finance Operations or key accounts.
• May gather results and prepare reporting for distribution to clients. Ensure that production levels and targets are achieved and effective processing controls are in place.
• Recognized internally as “the go-to person” for the most complex Business Operations / Finance Operations assignments.
• Drive Operational and Program objectives within the context of the business model; drive effective implementation of change through the creation and reuse of existing capabilities (i.e. delivery of a multi-year operating plan).
• Will lead strategic execution of initiatives both through organizational alignment and matrix partner management to produce profitable growth. For key projects (such as strategy development or investment opportunities), position personally drives projects with senior business and functional leadership.

RESPONSIBILITIES:

• Technology: Establish and develop technology initiatives in support of business growth and profitability and to achieve the best possible integration in systems development efforts and operation support
• Strategy & Planning: Oversee the strategy development and articulation of the vision for MEA Operations. Works with regional leads and related matrix partners to develop & design the multi-year roadmap with specific actions needed to achieve service goals.
• Marketing and Sales Leadership: Lead the development and execution of the service value proposition, and associated marketing materials for MEA Operations. Additional Items include:
  • Works with sales & marketing teams and partners with Operations management teams on escalated issues and issue resolution. Removes barriers to ensure client escalations are handled timely and accurately.
  • Participate in monthly/quarterly meetings with client(s) as requested.
  • For key clients, attend finalist presentations, client, and broker site visits to explain service value proposition and efforts to support clients specific to operations.
• Project Leadership: Supports the delivery of key MEA (including cost containment) projects to support the long-term vision and tactical execution of the service delivery strategy.
• Business Continuity Plan: Develops and maintains system disaster recovery plan.
• Risk Management: Oversee the management of risks to ensure compliance, control of business risks in support of future business growth.

EDUCATION/ EXPERIENCE & OTHER REQUIREMENTS:

• Bachelor’s Degree required; MBA preferred,
• Industry and leadership experience of 10 – 15 years.
• Experience in leading and influencing, in a matrixed environment is critical.
• Able to travel within the GCC and abroad.

COMPETENCIES:

• Demonstrate strategic thinking, strategy execution and development.
• Demonstrate project management skills and success.
• Ability to foster collaboration, value others’ perspectives and gain support and buy-in for organizational proposals.
• Ability to negotiate with peers and senior leaders to come to agree upon and productive solutions to business problems.
• Ability to drive strategy and organizational design discussions.
• Strong analytical and problem-solving skills.
• Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects.
• Ability to manage and mentor others. Viewed as a leader and mentor. Sought out for advice and council within and outside of direct team.
• Proven ability to create and further develop strong relationships with both business and IT leadership.
• Excellent oral, written and communication skills. Strong Presenting Skills and should be able to deliver and ensure understanding of information regarding current or future state of operation topics across varied audiences including customers, clients, business leaders and staff.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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