Job Description
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Global Services (BGS) is seeking a 787 Customer Account Manager to join our Component Services Program (CSP) team in Dubai, UAE. In this role, the focus will be on diligent and prudent business management, customer management, and enabling the IPT to meet internal and external performance targets (including P&L).
Position Responsibilities
- Leads day-to-day customer management responsibilities with accountability to the Senior Program Manager
- Manages and improves Customer contract administration, Customer Management, and Operational Health
- Aggregates and analyzes data, develops develop data driven recommendations, actions solutions, and monitors and manages through completion
- Partners with supply chain, supplier management, repair management, engineering, and IT to provide performance oversight on technical, cost, schedule, and quality
- Collaborates with key Airline customers and internal stakeholders at various levels including executives on the execution of the Component Services Program contracts
- Leads customer contract administration, contract scope, and change management processes. Manages and communicates contract health (financial, performance)
- Leads and integrates the implementation of Program Management Best Practices and lessons learned across the portfolio
- Leads cross functional teams and manages projects and key initiatives from start to finish
Basic Qualifications (Required Skills/Experience):
- 10+ years’ experience with program management
- 10+ years’ experience utilizing critical business and financial acumen to manage risks, issues, and opportunities to drive performance
- 10+ years’ experience developing and maintaining relationships and partnerships with stakeholders (i.e. customers, suppliers, peers and/or partners)
- Experience developing and executing operating rhythms, integrated program schedules, project plans, and metrics
- Experience aggregating and analyzing data to develop data driven recommendations to inform business decisions
- Ability to support phone calls during non-business hours (evenings and early mornings)
Preferred Qualifications (Desired Skills/Experience):
- Experience working with aerospace aftermarket industry
- Experience with airline flight operations
- Experience with Supply Chain
Typical Education & Experience:
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 10 or more years’ related work experience or an equivalent combination of technical education and experience (e.g. PhD, Master+8 years’ related work experience, 10 years’ related work experience, etc.).
Relocation:
There is no relocation offered for this position. Candidates must live in the immediate area or relocate at their own expense.
This requisition is for an international, locally hired position in Dubai, United Arab Emirates. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll, and will commensurate with experience and qualifications and be in accordance with applicable UAE law. Employment is subject to the candidate’s ability to satisfy all UAE labor and immigration formalities.
Export Control Requirements: Not an export control position
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.
