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Title: Operations Manager – Employment of Record (EOR) Business and Corporate ServicesJob Summary: As the Operations Manager in the Employment of Record (EOR) Business and Corporate Services, you will be responsible for overseeing the operational activities related to EOR solutions and corporate support services. This role requires a versatile professional with expertise in HR, employment compliance, and corporate services. The ideal candidate will play a key role in managing seamless operations, ensuring compliance, and delivering exceptional services to clients.Key Responsibilities: 1. EOR Operations Management:Lead and oversee the end-to-end EOR process, including employee onboarding, payroll administration, and compliance management.Collaborate with cross-functional teams to ensure the efficient delivery of EOR services, meeting client expectations and regulatory requirements.2. Corporate Services Oversight:Manage corporate services such as PRO and Business setup Services.Implement and improve processes to enhance the overall efficiency of corporate services.3. Client Relationship Management:Cultivate and maintain strong relationships with clients to understand their EOR and corporate service needs.Serve as the primary point of contact for client inquiries, addressing concerns, and ensuring client satisfaction.4. Compliance and Risk Management:Stay informed on employment laws, regulations, and corporate compliance requirements to ensure adherence across EOR and corporate service operations.Develop and implement risk mitigation strategies and compliance protocols.5. Team Leadership:Lead a diverse team of EOR specialists, HR professionals, and corporate services staff.Provide guidance, training, and support to foster a collaborative and high-performance work environment.6. Process Improvement:Identify opportunities for process optimization within EOR operations and corporate services.Work collaboratively with teams to implement changes that improve service quality and operational efficiency.7. Technology Integration:Collaborate with IT teams to ensure seamless integration of systems, promoting efficiency and data accuracy.Evaluate and implement technology solutions to enhance EOR and corporate service processes.8. Quality Assurance:Establish and monitor key performance indicators (KPIs and SLAs) to measure the effectiveness and quality of EOR and corporate services.Implement quality assurance measures to address and resolve any issues related to service delivery.9. Financial Management:Work closely with the finance department to manage processes and budgets associated with EOR operations and corporate services.Qualifications:Bachelor’s degree in business, human resources, or a related field. Professional certifications in HR or operations management are advantageous.Proven experience in HR, employment compliance, and corporate services.Strong leadership and team management skills.Exceptional communication and interpersonal skills.In-depth knowledge of employment laws, regulations, and corporate services best practices.Analytical mindset with a focus on process improvement.
