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Company DescriptionTomorrowland presents Terra Solis Dubai, a brand-new desert destination.REDISCOVER YOUR SERENITY – A magical oasis, away from all the noise, where you live to the rhythm of the sunWAKE UP FROM A NIGHT UNDER THE STARS – A unique glamping experience in the Arabian DunesCELEBRATE LIFE BY THE POOL – A vibrant, yet relaxing pool sceneDELIGHTFUL TASTES & AROMAS – Exquisite restaurants serving tastes from around the worldExperience the light and warmth of extraordinary hospitalityJob DescriptionTo assist guests in all Front Office-related functions and carry out all day-to-day guest services tasks and to provide all guests & visitors with a warm welcome and assistance during the time spent in the entity as well as to ensure efficient, prompt, courteous, consistent quality, and proactive service for all our guestsDUTIES & RESPONSIBILITIES:Registers guests and assigns rooms, accommodates special requests whenever possibleThoroughly understands and adheres to proper credit, checks cashing, and cash-handling policies and proceduresUnderstands room status and room status trackingDemonstrate a knowledge of entity room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily dutiesPossesses a working knowledge of reservation department, takes same day reservation and future reservation when necessary. Knows cancellation proceduresPost charges to guests’ accountsTo ensure that the Police CID Reporting System is updated hourly each day with proper process in place for 100% compliance and capturing of all guest recordsTo be fully aware about all VIPs in house, Entity functions and special eventsMake sure that lights & music in the reception area are always operational and as per the set standards. Make Daily Reports (e.g., Courtesy Call Report, Service Recovery, Special Occasion & Arrival reports to be sent to designated departments including HOD’s)Update on Reception logbook all the handovers and important informationEnsure that rooms are assigned according to the reservation & as per guest’s requestsUpdate complaint on profile notes and inform the manager accordingly. Communicate closely with Housekeeping at all times about room allocation changes, pending departures, room moves and waiting guests. QualificationsOPERA/Fidelio/WINHMS KnowledgeComputer/MS Software Applications skillsAdditional Information(1) years minimum experience in a similar role in four- or five-star hotel UAE/GCC local market experience
