An IT support specialist is responsible for providing technical assistance and support to an organization’s computer systems and users. They diagnose and resolve hardware and software issues, install and configure software and peripheral devices, and maintain system security. IT support specialists must possess strong troubleshooting skills and be able to communicate technical information to non-technical users.ResponsibilitiesProvide technical support to end users via phone, email, or in person.Diagnose and resolve hardware and software issues.Install, configure, and update software and peripheral devices.Set up and maintain network and system security protocols.Create and maintain user accounts and access privileges.Troubleshoot network connectivity problems.Document and update technical procedures and manuals.Collaborate with other IT professionals to resolve complex issues.Train users on new systems and technologies.Stay updated with emerging technologies and advancements.
Associate’s or bachelor’s degree in computer science or related field.Proven experience in IT support or help desk roles.Knowledge of computer hardware, software, and networking.Strong troubleshooting and problem-solving abilities.Excellent communication and customer service skills.
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