The Customer Care Specialist is responsible for providing exceptional care and support to customers. They handle inquiries, complaints, and requests while ensuring a positive and professional interaction. The Customer Care Specialist maintains and updates customer information, fulfills customer requests, and seeks to resolve issues in a timely manner.ResponsibilitiesAnswer incoming calls and respond to customer inquiries and requests.Provide information and assistance to customers about products or services.Resolve customer complaints and escalate issues when necessary.Process orders, forms, applications, and requests.Ensure accurate and timely documentation of customer interactions.Follow communication procedures, guidelines, and policies.Identify and escalate priority issues.Collaborate with team members and other departments to resolve customer issues.Stay updated on product knowledge and company policies.Provide feedback on customer interactions to improve processes.
High school diploma or equivalent.Excellent verbal and written communication skills.Strong problem-solving and customer service abilities.Familiarity with CRM systems and customer care software.Ability to handle high call volumes and work in a fast-paced environment.
What We Offer
Paid Annual Leaves
Maternity and Paternity Leaves