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Job Description
The Complaints Management Specialist is responsible for handling customer complaints in a professional and timely manner. This individual will investigate complaints, gather relevant information, and work with various departments to resolve issues and prevent future complaints. The Complaints Management Specialist will also maintain detailed records of complaints and their resolutions.
Responsibilities
Investigate customer complaints thoroughly
Collaborate with different departments to resolve issues
Maintain detailed records of complaints and resolutions
Identify trends and patterns in customer complaints
Implement strategies to prevent future complaints
Candidate Requirements
Bachelor’s degree in Business or related field
2+ years of experience in customer service or complaints management
Strong communication and problem-solving skills
Excellent attention to detail
Ability to work well under pressure
What We Offer
Health Insurance
Visa
Paid Annual Leaves
Maternity and Paternity Leaves
