The Call Centre Executive is responsible for handling incoming and outgoing customer calls and providing excellent customer service. They need to address customer inquiries, resolve issues, and ensure customer satisfaction. The Call Centre Executive should also maintain accurate records of customer interactions and collaborate with other team members to improve service quality.ResponsibilitiesAnswer incoming customer calls and address their inquiries.Provide information about products, services, and company policies.Resolve customer complaints or issues in a timely and professional manner.Maintain accurate records of customer interactions and transactions.Follow communication scripts and guidelines to ensure consistency and quality.Collaborate with other team members to improve customer service.Escalate complex issues to the appropriate department for resolution.Stay updated on product knowledge and business processes.Perform data entry and update customer records as needed.Meet and exceed individual performance targets.
High school diploma or equivalent.Proven experience in a call center or customer service role.Excellent verbal and written communication skills.Active listening and empathy towards customers.Problem-solving and decision-making abilities.Patience and ability to handle difficult customers.Good computer skills and familiarity with CRM software.Ability to work in a fast-paced and dynamic environment.Strong organizational and time management skills.Flexibility to work in shifts or on weekends as required.
What We Offer
Paid Annual Leaves
Maternity and Paternity Leaves