Are you passionate about developing customer satisfaction goals and combining modern leadership practices? Do you thrive in a dynamic environment where every day presents new challenges and opportunities? If so, you could be a great fit for a Customer Experience Manager position that we are hiring for.As the Customer Experience Manager, you will play a pivotal role in driving the success of business wide initiatives with a focus on customer service. Responsibilities:Heading the Customer Service department, including on-shore and off-shore teams.Developing and implementing yearly strategic plans to improve customer service operations, enhance customer and satisfaction, and meet business objectives.Recruiting, training, and managing a team of customer service representatives, team leaders, supervisors and support staff.Providing coaching, feedback, and performance evaluations to support their professional development and ensure productivity.Developing and managing the customer service department budget, allocating resources effectively.Develop service procedures, policies, and standards.Manage the functions of receiving, assessing, analysing, resolving, and documenting customers’ issues and complaints in accordance with agreed requirements.Requirements:Extensive experience in customer service management and team leadership roles.Strong track record of successfully managing high-performing customer service teams.Experienced in Client Service tools and techniques.Proficient in SLA and Omnichannel Management.Excellent communication and presentation skills.Strong leadership qualities.Proficient in English; Arabic speaker is advantageous.If you are ready to take your career to the next level and be part of a dynamic team that is shaping the future, we want to hear from you! Apply now to embark on an exciting journey of innovation and sucess.