Talabat Hiring for Team Lead Logistics Operations at Dubai

Role Summary:
Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps.
What’s on Your Plate
. Monitor and improve Rider Performance and Compliance
. Lead Rider Recruitment for the allocated zones
. Lead a Team of Rider Coordinators and/or Rider Captains
. Manage rider roster with proper allocation of shifts/breaks/off-days etc
. Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
. Inventory management and usage compliance of Rider equipments
. Groom rider quality (behaviour, appearance, professionalism, presentational etc)
. Setting up a performance improvement plan to improve performance of low performing riders
. Reduce rider complaints originating from customers
. Monitor riders performance on individual level and responsible for coaching/warning riders
. Audits fleet appearance & rider behaviour via on ground visits
What did we order
. Bachelor’s Degree
. 2-3 years of experience in food/grocery tech industry is highly preferred
. Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
. Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
. Influencer and a negotiation with good public speaking and presentation skills
. People management skills: Experience of managing bigger group of people