Log In
Sign Up
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
Role Summary
With an increased focus on vendors, we have diverted our efforts on vendor onboarding speed, quality and efficiency with the use of new processes, tools, product and automation which will be rolled out in all markets across MENA. The Sr. Specialist Vendor Onboarding will be responsible for supporting the rollout and adoption of these new vendor onboarding process. Identifying where we can improve current processes to create greater operational efficiency while raising the bar on vendor/customer experience.
What’s On Your Plate?
-
Collaborate with the local acquisition and logistics teams to manage all new vendor onboardings.
-
Create process improvements in line with vendor onboarding speed and quality targets and track onboarding KPI’s daily/ monthly
-
Responsible for overseeing and delegating onboarding projects in order to drill down on process improvements
-
Identify where problems may arise and how we best tackle them in the future to continue a streamlined workflow
-
Own reports/dashboards on Salesforce, spot blockers in the process through reports, investigate on the root cause, and deploy members of the team to resolve them
-
Own Onboarding Processes for City Launches: maintain an updated document repository for best onboarding practices, training decks and materials
-
Gather feedback on process and roll out SOP’s / suggest product gaps to enhance the process
-
Maintain the onboarding time and ensure vendor performance in the first 30 live days
What Did We Order?
-
2 to 5 years of experience in food industry;
-
Strong knowledge about transmission/vendor tools such as vendor device, vendor portal, etc.;
-
Strong Ms. Excel skills;
-
Must be customer obsessed, creative problem solving ability, analytical
-
Results oriented, takes quick action, achieving efficient, quality results, good stakeholder management
-
Ability to work in a self-directed, fast-paced & results-oriented work environment.
-
Demonstrate excellent written and verbal communication skills with the ability to present information in a clear and concise manner to a variety of audiences including executives and non-technical leaders
-
Drive effective teamwork, communication, collaboration and commitment across multiple groups with competing priorities
