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When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
Role Summary
The regional Logistics team supports each country in delivering excellent service while operating efficiently. Integrations with restaurant’s POS (Point-Of-Sales) systems are one of the most important order transmission methods at Talabat that is serving multiple vendors. In this role, you’ll take the lead on the partnership with POS companies, support partners with the adoption of POS APIs, build and communicate the roadmap for POS features, and improve the overall vendor experience. You’ll also help our partners on the guidance of new API integrations and establish a great relationship with them overall.
What’s On Your Plate?
- Help our partners understand the features, APIs and all of the benefits that could fit their needs and their business.
- Support our partners on API integrations and guide on the endpoints
- Build a roadmap for product improvements with respect to time to market
- Define, measure, and track success of product feature launches and new initiatives
- Support our partners with their API integrations
- Identify areas of opportunity for automation
- Participate in strategic and tactical planning discussions
What Did We Order?
- Bachelor’s degree in computer science or any equivalent major.
- 4-6 years of experience in food/grocery tech industry is highly preferred
- Strong communication skills, both written and verbal
- Good understanding of how API/Integrations/distributed software systems work.
- Excellent internal and external stakeholder management skills
- Experience in dealing with cross-functional teams
- Experience in Data Analytics tools like tableau, looker, etc.
- Ability to analyze data and derive insights from comprehensive data reports
- Ability to deal with ambiguity, work under pressure, handle stress,
- An individual contributor who can work in a fast-paced environment with a make it happen attitude
