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When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
Role Summary:
As Logistics Performance Analyst, you will be responsible for developing a strong understanding of performance across our logistics function, and to develop and implement a repeatable process for monitoring and reporting it.
The role will be focused on driving data driven decision making & delivering continuous improvement through strong analytical and interpersonal skills. You must have the maturity to work independently on a day-to-day basis and have the wisdom to know when to collaborate, delegate and/or escalate.
What’s on Your Plate?
As Logistics Performance Analyst, you will influence decision-making through quality and depth of analytical insights based on data along with recommendations for improvement. In particular, you will focus on the following:
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Help in optimising our performance reporting structure and repeatable process
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Optimise our KPI dashboard with continuous flow of data
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Identify and highlight opportunities for performance improvement
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Develop reporting material in a succinct, visual manner
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Support internal stakeholders with ad hoc strategic analysis and reports from multiple data sources
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Get hands dirty with the data extraction from big data sources like AWS Redshift, Big Query, etc.
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Develop a deep familiarity of the source data and it’s generating systems through documentation, interacting with the engineering teams, and systematic data profiling.
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Contribute heavily to the design and maintenance of the data models that allow us to measure performance and comprehend performance drivers for different areas of business.
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Propose enhancements to improve experience • Contribute to improving our ways of work, our tooling, and our internal reporting structure.
What did we order?
Minimum 3-4 years of work experience in a technical / data-driven environment is essential preferably within the tech logistics or ecommerce industry
Excellent understanding of Data Warehousing, data modelling and wider
engineering practices
Excellent skills in SQL, Redshift and Big Query
Comfortable working with various coding languages (ideally Python or R
programming experience)
In-depth understanding of data visualization platforms such as Tableau with the ability to design new dashboards and views based on business requirements.
Familiarity and exposure of working alongside with the Product, Infrastructure, Data Science and engineering teams and similar projects
Able to proactively analyse big data to discover trends, patterns, and actionable insights
Ability to learn quickly, prioritize tasks and perform under pressure
