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The Role
Tele callers to initiate telephonic contact with existing and prospective visitors in order to generate interest for them to register for the event and eventually attend. Given reliance on spoken language, Tele callers must have good verbal communication (English). Arabic speaking will be an added advantage. Calling the database Obtaining and updating individual records Noting important details for each conversation like: interested, registered, not-registered, attending Recording all successful and unsuccessful attempts to convert as a visitor Communicating or escalating responses to concerned client team member Tele caller KPIs: 70 – 90 outbound calls a day Mail merge and emailing to selected data/records/contacts Recording keeping and reporting of all calls made Start date: 3rd January 2023 End date: 17th March 2023
Tele callers to initiate telephonic contact with existing and prospective visitors in order to generate interest for them to register for the event and eventually attend. Given reliance on spoken language, Tele callers must have good verbal communication (English). Arabic speaking will be an added advantage. Calling the database Obtaining and updating individual records Noting important details for each conversation like: interested, registered, not-registered, attending Recording all successful and unsuccessful attempts to convert as a visitor Communicating or escalating responses to concerned client team member Tele caller KPIs: 70 – 90 outbound calls a day Mail merge and emailing to selected data/records/contacts Recording keeping and reporting of all calls made Start date: 3rd January 2023 End date: 17th March 2023
Requirements
Tele caller requirement: Minimum 1 year experience in tele sales, tele calling or customer service in UAE Diploma, Graduate – BA, Bsc, BBA, B.com will be an advantage Basic knowledge of excel and how to use an email application (mail merge) Tele caller skills: Persuasion Ability to handle and perform under pressure Ability to switch between communication style and conversation Proficient in verbal communication with a conviction to convince other person on the call Patience with persistence whilst resolving visitors objections/queries Data entry and telephone skills
About the company
WE ARE A UAE LEADING HR CONSULTANCY We offer a full range of HR services regardless of the organization headcount or location in the UAE&GCC. We understand how your organization thrives or flounders on the quality of your people. We are experts in creating award-winning organizational cultures. We have successfully tackled some of the most serious organizational issues imaginable to help companies grow and deliver their business plans.
