Supervisor French Lobby Cafe Full Time

Dubai, Dubai, United Arab Emirates

ACCOR

Full time

The Position To ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction and adherence to consistent standards, through proper planning and organization of F&B operation and administration.KEY ROLES & RESPONSIBILITIES Supervise and oversee the operation/section to maintain service standards Check on employeesxe2x80x99 discipline, grooming standards and punctuality Check on guestsxe2x80x99 satisfaction levels and properly handle feedback and follow-up Perform opening and closing duties as assigned Assist the Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees Assist in employeesxe2x80x99 development, counselling and resolving staff conflict Report any complaints, incidents or any other irregularities to Management Ensure that operating equipment is maintained and service and storage areas are kept safe and clean Help minimize waste, neglect, breakages and mishandling of supplies and equipments Carry out light cleaning and maintenance of the pantry area Monitor quality of food and beverage products in every order To ensure that guests receive the attention and service they require Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager To motivate, coach and project a positive attitude at all times Help manage employeesxe2x80x99 performance appraisals and performance logs Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures. Carry out any other duties as and when assigned by the Management of the Hotel Assist other Food & Beverage Outlets in their operations within peak times when neededPERSONAL ATTRIBUTESExcellent reading, writing and oral proficiency in English Experienced in all aspects of restaurants service Must be well-presented and professionally groomed at all times Excellent leader and trainer with solid motivational and teamwork skills Attention to detail and strong interpersonal skills to deal with diverse staffQUALIFICATIONSHotel Restaurant Management graduateEXPERIENCEMinimum – 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment Accor

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