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Main Accountabilities:
- Greets guests, escorts them to tables, and provides menus
- Manage waiting list as per brand guidelines
- Offer appropriate seating arrangements
- Receive and record customers dining reservations
- Ensure all orders are filled in a timely and accurate manner
- Maintain clean and organized tables and work area
- Observe proper grooming and personal hygiene at all times
- Assist waiters and head waiters when needed
- Manage event related work including setting up tables of the restaurant
- Ensure all guests receive positive and professional service to the highest standards to exceed the customer’s expectations
- Handles guest problems and complaints
- Attend all regular departmental briefings and contribute to an open communication within the assigned team
- Performs other duties pertinent to this job as assigned
