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Job Title: ReceptionistJob code: JPC – 3678Location: Al Ain, Dubai, Sharjah, Ras Al Khaimah and FujairahExperience: 2 to 5 yearsLanguage: Excellent in Arabic & EnglishEducation: High SchoolEmiratization program (Exclusively for UAE National)Job DescriptionManagement of the branches reception offices, including visitors, auditors and service providers, and the implementation of all related tasks based on established policies, procedures and regulations and answer telephone calls and transfer/direct it to the concerned party through the Contact Canter.Writing and preparing reports and submitting them to the officials.Receiving calls and transferring them to the specialized staff.Setting and recording appointments with clients.Receive and respond to e-mail messages.Respond to incoming telephone calls and transfer such calls to the concerned partiesRespond to queries relating to in house activities and functions and/or direct callers to the concerned party/appropriate source of informationRecord complaints and suggestions into the complaint and suggestions electronic tracking systemManage the main e-mail system of in house and other telecommunication systems by preparing/receiving of messages and forwarding such messages to the concerned partiesForward emergency telephone calls to concerned personnel mobile phones in case such telephone calls are received outside normal office hoursForward enquiries received outside normal office hours, by e-mail, to the concerned partiesMaintain the equipment and tools used and inform Senior Officer – Contact Center in case of any problemsHandle all issues with courtesy as per client image and standardsCollect feedback on customer satisfaction through feedback surveys and SLAsCarry out administrative functions such as coordination of guests, managing event logistics etc. in accordance with the policies and procedures of client
