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Main Functions
Responsible for liaising with regional customers and ensuring that their quote requests and service issues are dealt with in a prompt manner and in negotiating the best possible vendor rates in order to ensure competitiveness for the Middle East Region (excluding Saudi Arabia & Bahrain). Also responsible for all import operational activities in conjunction with Agents within the Middle East (excluding Saudi Arabia) for all STC product lines.
#LI-KL1 #LI-Onsite
Key Duties and Responsibilities
Customer Service
- Developing customer relationships and gaining access to market information through those relationships.
- Relaying customer and market information to those within Stolt that may require this information via email.
- Prompt creation of accurate quotes in the CPQ to meet customer and other Stolt Office requests.
- Creating and sending formal written quotations to customers based on the CPQ quote created.
- Follow up with customers on quotations provided where no orders have materialized.
- Updating accurate destination costs in quotes created by other Stolt offices for traffic inbound to the Middle East.
- Negotiating with vendors such as shipping lines, truckers, depots and cleaning facilities for competitive rates using the SRM portal.
- Updating and maintenance of AS/400 rate databases relating to rates provided by vendors.
- Working with the operations department in ensuring the accuracy of vendor invoices before payment is processed.
- Timely updates of sales support activities in CRM.
Import Operations
- Generating of Notice of Arrivals and Agents Advice.
- Raising of freight, demurrage and other invoices where applicable, in a timely manner.
- Co-ordination and close monitoring of updates for tank arrivals and actual date of vessel arrivals, by agents (where applicable).
- Liaising with customers, Stolt origin offices and agents in respect to delays/ problems experienced on import moves.
- Compiling weekly inventory reports for the Middle East/Sub-Saharan Region as required by the Management.
General
- Ensuring all metrics are kept in line with company targets.
- Follow up with customers on overdue freight and demurrage invoices, in conjunction with Accounts.
- Compiling monthly stats for the Middle East & Sub-Saharan Region for Management review.
The Ideal Candidate has
Functional Requirements
- University or college degree.
- 2 years’ experience in Tank container or logistics industry is an advantage.
- Must be ethical, organized and goal oriented. Strong written and verbal communication skills.
- Computer literate and knowledge of Windows Office.
- Able to work as a team player.
- Hindi Language is an advantage.
If you recognize yourself in the profile and think you are up for the challenge, we would like to hear from you!
Stolt-Nielsen Limited is a long-term investor and manager of businesses focused on opportunities in logistics, distribution, and aquaculture. The Stolt-Nielsen portfolio consists of its three global bulk-liquid and chemicals logistics businesses – Stolt Tankers, Stolthaven Terminals and Stolt Tank Containers – Stolt Sea Farm and investments in LNG. Stolt-Nielsen Limited is listed on the Oslo Stock Exchange (Oslo Børs: SNI).
